Transformational Technologies and the Creation of New Work Practices: Making Implicit Knowledge Explicit in Task-Based Offshoring

Leonardi, Paul M.; Bailey, Di

doi:10.2307/25148846

Cited by 214 publications

(152 citation statements)

References 63 publications

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“…Some studies have denoted a simplistic articulation of the knowledge during the transfer from the client to the supplier through class training (Chua and Pan, 2008 ), while others have highlighted the transformative nature of knowledge transfer (Vlaar et al, 2008 ;Kotlarsky et al, 2014 ). Indeed, our study shows that, in backsourcing, knowledge is transferred from the supplier to the client, either as articulated (Chua and Pan, 2008 ), transformed (Leonardi and Bailey, 2008 ), inter-related to expertise or through sense-making (Vlaar et al, 2008 ). However, our analysis of the backsourcing events shows that the nature of expertise and the degree of task interdependency directly affect the means through which knowledge is transferred from the supplier to the client.…”

Section: Figurementioning

confidence: 69%

Understanding Knowledge Re-integration in Backsourcing

Ejodame¹,

Oshri²

2018

Journal of Information Technology

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• This is a post-peer-review, pre-copyedit version of an article published in Journal of Information Technology. The definitive publisherauthenticated version EJODAME, K. and OSHRI, I., 2017.Un AbstractBacksourcing is the process where a client firm brings previously outsourced services from a supplier back in-house. Traditionally, the existing literature on backsourcing has focused on how firms reach the decision to bring back previously outsourced services. In this paper, we move beyond focusing on IT backsourcing decision to explore the process of backsourcing from a knowledge perspective. The predominant view in the relevant literature argues that the re-acquisition of knowledge by a client firm during backsourcing takes place similarly to knowledge acquisition by a supplier in a typical outsourcing process. In this paper, we argue that knowledge reintegration in backsourcing occurs differently from outsourcing projects mainly because of the existence of knowledge asymmetries between the client and the supplier. By examining seven backsourcing events, we reveal that knowledge transfer and re-integration in backsourcing emerges as a coordinative activity, complementing knowledge transfer mechanisms reported in the IS outsourcing literature.

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Section: Figurementioning

confidence: 69%

Understanding Knowledge Re-integration in Backsourcing

Ejodame¹,

Oshri²

2018

Journal of Information Technology

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“…The need for such research is also driven by growing evidence that the dichotomy in current work may be based on too rigid a conceptualization of the different roles that codification may play in coordinating expert groups (Leonardi and Bailey 2008;Vaast and Levina 2006;Zollo and Winter 2002). The overarching theoretical concern for our study, then, was to deepen our understanding of the implications of codification for the coordination of expert groups, exploring both its limits and its coordinative effects.…”

Section: Introductionmentioning

confidence: 99%

“…Indeed, support for such coordination is viewed as one of the most important contributions that information systems can make to organizational performance (Aral et al 2012;Kellogg et al 2006). Such systems achieve their coordinative effects not only by enabling expert groups to become better connected through improved communications, but also by reducing the dependencies between them through the codification of knowledge (Leonardi and Bailey 2008;Levina and Vaast 2006).…”

Section: Introductionmentioning

confidence: 99%

“…Studies here question the coordinative benefits of the ready storage and transfer of knowledge. They highlight instead persistent differences between expert groups, and the boundaries they pose to the sharing of knowledge (e.g., Leonardi and Bailey 2008;Levina and Vaast 2008). The coordination of different groups is, therefore, seen as much more reliant on the intensity and quality of their reciprocal interactions (Vlaar et al 2008).…”

Section: Introductionmentioning

confidence: 99%

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Coordinating Expertise Across Knowledge Boundaries in Offshore-Outsourcing Projects: The Role of Codification

Kotlarsky¹,

Scarbrough²,

Oshri³

2014

MISQ

112

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“…owner's brain [11], [12]. Since explicit knowledge can be transformed into an electronic format more easily than implicit knowledge, it is often a core part in the implementation of knowledge management.…”

mentioning

confidence: 99%

An Approach to the Construction of Personalized Knowledge Map Based on Collaborative Tagging

Li¹,

Yuan²,

Xiong³

2015

IJKE

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Abstract-Knowledge is the strategic resource for the organization. Knowledge map is an important tool for knowledge sharing. Providing the personalized knowledge map based on the preference of users can ease the burden of learning the knowledge map and facilitate the finding of the required knowledge. The tagging to documents reflects the user's preference of classification. In the paper, the approach to the personalized knowledge map construction based on the collaborative tagging is proposed. Firstly, the weight of the tag in documents is identified. Secondly, the similarity of users on the preference of classification is defined and then users that have the similar classification preference are identified to expand the current user's preference of personalized classification. Then the text vector of document and text similarity is identified. Afterwards, the knowledge is clustered according to both the personalized classification similarity and text similarity. Finally, the topics of each cluster are identified. In the topic identification, both the weight of the term in the text and the weight of the term in the tags are integrated. The experiment shows that proposed method is feasible and performs well.Index Terms-Knowledge map, knowledge management systems, personalized knowledge map.

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Transformational Technologies and the Creation of New Work Practices: Making Implicit Knowledge Explicit in Task-Based Offshoring

Cited by 214 publications

References 63 publications

Understanding Knowledge Re-integration in Backsourcing

Understanding Knowledge Re-integration in Backsourcing

Coordinating Expertise Across Knowledge Boundaries in Offshore-Outsourcing Projects: The Role of Codification

An Approach to the Construction of Personalized Knowledge Map Based on Collaborative Tagging

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