Transformational Leadership and Organizational Citizenship Behaviour of Cross-functional Team Members: Empirical Assessment of Moderating and Mediating Effects

Abstract

purpose: The objective of this article is to examine the effect of transformational leadership on collective efficacy and organizational citizenship behaviour on cross-functional teams’ members. The study also investigates the mediating and moderating effects in the relationship. Design/methodology/approach: Self-structured questionnaire with a 5-point Likert scale was used to collect the data by adopting both online and offline mode. A sample of 414 team members was drawn from working cross-functional teams of different service sectors, that is, transportation, banks, hospitals, information technology, hotels, educational institutions, agricultural irrigation services, insurance, construction and from real estate in the North India region. PLS-SEM was used to test the relationship between variables. PLS-MGA approach was used to test the moderating effect. Findings: The results revealed the positive and significant effect of transformational leadership on collective efficacy and organizational citizenship behaviour (OCB). The finding also supports the mediating effect of collective efficacy on the relationship. The moderating effect of gender also reveals the significant difference between the relationship between transformational leadership and collective efficacy. Research limitations/implications: The study will contribute towards understanding the mechanism of cross-functional teams through which an organization can manage the teamwork effectively. The study acknowledges the small sample limitation with a few service sector industries. Practical implications: Practitioners can develop a positive belief among team members by concentrating on the quality of leadership and the working environment of the team as well. Originality/value: This study probes the transformational leadership and collective efficacy variables as key variables that can make a positive change in the behavioural and performance perspective of team members.

Transformational Leadership in Moderating the Relationship of Organizational Commitment with Organizational Citizenship Behavior (Evidence from Remote Area Workers on Forestry Company)

“…The role of leader behavior in companies that are the object of the study shows that transformational leader behavior can create more OCB behavior from employees when employees are committed to their organization [27]. Transformational leadership is a key variable that can create positive changes in team members' resulting behavior and attitudes [33]. This table of respondent characteristics shows that the sex distribution is more dominant in men, equaling 86% of the total sample.…”

Transformational Style of Leadership and Organisational Citizenship Behaviour: Application in Institutes of Higher Learning

“…People give because doing so improves their perceptions of their own values and of their own abilities (Lian & Tui, 2012). A recent study on different sectoral respondents by Verma and Bala (2022) discovered the positive and significant effect of TL on OCB and collective worth. TL style emphasises growing followers' participation in the organization's goals (Bass, 1985).…”

“…While it is evident that OCB is a significant predictor of an organization's effectiveness, quality, competitiveness, and overall performance; there has been limited research on the precise elements that promote OCB in diverse organisational contexts, particularly in educational organisations (Erturk, 2007). Studies in cross sectoral domains have also revealed the positive and significant effect of TL on OCB with the mediating effect of collective efficacy on the relationship (Verma & Bala, 2022). However, its efficacy and usage across the HEIs remains less explored.…”

Analysing the mediating role of organisational citizenship behaviour between transformational leadership and education 4.0 using PLS-SEM approach

“…Furthermore, the findings revealed that transformational leadership had a positive impact on organisational citizenship behaviour. Teacher performance is influenced by organisational citizenship behaviour; the higher the organisational citizenship behaviour, the better the teacher's performance (Nugroho et al, 2022;Verma and Bala, 2022). Its effectiveness and use across HEIs have, however, received little research.…”