“…This is seen in changes in internal management organization and capabilities, the introduction of internal markets and quasi-markets, quality assurance mechanisms, differentiated career tracks and new intermediary bodies for managing and transferring knowledge internally and with external partnerships (Slaughter and Cantwell 2012). Reflecting this reorientation towards serving the KBE, universities have adopted the latest management fads for increasing efficiency, such as New Public Management principles, enterprise resource planning, business process re-engineering, total financial management, customer relations management (for students), data mining and the sale of data to outside commercial interests (Eaton et al 2013).…”