Training Tourism and Hospitality Managers in Universities

Austin, Nathan

doi:10.1300/j172v02n02_05

Cited by 6 publications

(4 citation statements)

References 10 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In the new millennia, a number of studies outside the Anglo-American context explored the challenges created from the introduction and implementation of internship programs in different cultural settings i.e. Australia (Richardson, 2008); Cyprus (Zopiatis, 2007); Greece (Christou, 1999); Hong Kong (Lam & Ching, 2007); Malaysia (Austin, 2002); Taiwan (Chen & Shen 2012); South Korea (Kim & Park, 2013); The Netherlands (Akomaning et al, 2011); Turkey (Collins, 2002). Despite the cultural dichotomy that divides the individualistic western world from the largely collective eastern cultures (van "t Klooster et al, 2008), a number of themes appear to be common in hospitality internship research.…”

Section: Literature Reviewmentioning

confidence: 99%

An Investigation of Student Satisfaction From Hospitality Internship Programs in Greece

Marinakou

Giousmpasoglou²

2013

Asean J. Hosp. Tour.

View full text Add to dashboard Cite

The purpose of this paper was to investigate internships in the hospitality sector and identify factors that contribute to student satisfaction from this working and learning experience. Students that had completed their internships from both public and private higher education institutions in Greece participated in this study. The findings suggest that overall students demonstrated a favourable perception towards their internship experience. This research also suggests that working in a professional environment, the learning experience, social interaction with supervisors/staff and the working conditions are factors that contribute to motivation and student satisfaction from internships. Finally, student expectations towards the internship experience were focused in learning and working in a professional environment. Long working hours, low or poor pay and lack of coordination are the issues that were raised and contribute to low satisfaction.

show abstract

Section: Literature Reviewmentioning

confidence: 99%

An Investigation of Student Satisfaction From Hospitality Internship Programs in Greece

Marinakou

Giousmpasoglou²

2013

Asean J. Hosp. Tour.

View full text Add to dashboard Cite

show abstract

“…And that is what this research study is about. Austin (2002) examined tourism and hospitality programs in Malaysian universities that included practical industry training. It was found that Malaysian employers who provided training opportunities for hospitality students faced a general lack of commitment from interns and an inability or unwillingness to adapt to the requirements of the job.…”

Section: Literature Reviewmentioning

confidence: 99%

What Do Hospitality Students Find Important About Internships?

Tse

2010

Journal of Teaching in Travel & Tourism

View full text Add to dashboard Cite

The study reported herein aimed to determine the importance and value of internships in the hospitality industry to students so that academic institutions, receiving organizations, and the students themselves can better prepare for placements in the future. Content analysis was applied to the placement reports submitted by 279 students at the School of Hotel and Tourism Management in the author's home institution. Based on a simple counting of placement attributes mentioned by the students, the analysis yielded nine themes. How the findings can be used to enhance student satisfaction with internships and how the enhanced internship experiences can help solve career problems are discussed.

show abstract

“…Other reasons may be difficulties in communication and in forming good relationships in the workplace (Collins, 2002; McMahon and Quinn, 1995), a topic that some authors include as aspects relating to coaching received during internships (Tse, 2010). Other alternatives are of a cultural nature (Austin, 2002). In this study, the cultural variables that could explain part of the differences were not considered, nor were the gender perspective and the country in which internships were completed, which could be related to the cultural aspects.…”

Section: Discussionmentioning

confidence: 99%

Competences in higher education tourism internships

Ferreras-Garcia

Sales-Zaguirre

Serradell-López

2019

View full text Add to dashboard Cite

Purpose The purpose of this paper is to examine the level of correspondence between the academic training received by students and the demands of the job market. This was achieved by analysing the competences that are developed in internships to provide useful information for universities, students and tourism companies. Design/methodology/approach A quantitative analysis was carried out using questionnaires administered to the supervisors of students on curricular internships. The level of tourism competences of students on the bachelor degree in Tourism and Hospitality Management at the School of Tourism and Hospitality Management Sant Ignasi was assessed. A descriptive analysis and comparisons of means were carried out to investigate differences in competences between students undertaking internships, according to the hotel department and category. Findings The results of the study indicate that students undertaking internships improve their competences. Whether they undertake internships in one department or another does not affect the level of achievement of most competences. However, the category of a hotel does influence the level of development of the acquired competences. Research limitations/implications A questionnaire should be administered to students on their perceptions of the achievement of competences, as this could be compared with the supervisors’ perceptions. Practical implications The study generates extremely valuable information for companies, universities and students, as it reveals which competences are attained and to what extent. Based on these results, universities can adapt their training activities and the hotel industry will have information on learning processes during internships. Originality/value The analysis provides an innovative research, a real assessment by employers of the competences attained. It also identifies the need for more research on the subject related to employers’ perceptions of the level of competences that students develop in the workplace.

show abstract

Training Tourism and Hospitality Managers in Universities

Cited by 6 publications

References 10 publications

An Investigation of Student Satisfaction From Hospitality Internship Programs in Greece

An Investigation of Student Satisfaction From Hospitality Internship Programs in Greece

What Do Hospitality Students Find Important About Internships?

Competences in higher education tourism internships

Contact Info

Product

Resources

About