Training programs in communication skills to improve self-efficacy for health personnel

Mata, Ádala Nayana de Sousa; Azevedo, Kesley Pablo Morais de; Braga, Liliane Pereira; Medeiros, Gidyenne Christine Bandeira Silva de; Segundo, Victor Hugo de Oliveira; Bezerra, Isaac Newton Machado; Pimenta, Isac Davidson Santiago Fernandes; Nicolás, Ismael Martínez; Piuvezam, Grasiela

doi:10.1097/md.0000000000016697

Cited by 10 publications

(10 citation statements)

References 28 publications

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“…This systematic review study was registered in PROSPERO (CRD42019129384) (see Additional file 1 ), considering the Preferred Reporting Items for Systematic Reviews and MetaAnalyses [ 18 ] statement guidelines. The methodology is detailed in Mata et al [ 19 ].…”

Section: Methodsmentioning

confidence: 99%

Training in communication skills for self-efficacy of health professionals: a systematic review

et al. 2021

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Background Communication skills are essential for health professionals to establish a positive relationship with their patients, improving their health and quality of life. In this perspective, communication skills training can be effective strategies to improve the care provided by professionals in patient care and the quality of health services. Objective To identify the best available evidence on training programs in communication skills to promote changes in attitude and behavior or self-efficacy of health professionals. Methods Systematic searches were performed in eight databases, evaluating Randomized Controlled Trials and quasi-experimental studies with a control group, focusing on training communication skills for health professionals, who assessed self-efficacy or behaviors related to these skills. The phases of study selection and data extraction were carried out by two independent researchers, and the conflicts were resolved by a third. The risk of bias was assessed using the Cochrane method. Results Eight studies were included in the review. Most programs lasted between 4½ h and 2 days, involved information about communication skills and the content was applied to the health professionals’ context. Several teaching strategies were used, such as lectures, videos and dramatizations and the evaluation was carried out using different instruments. Improvements in the performance and in the self-efficacy of communication skills were observed in the trained groups. The RCT had a low risk of bias and the quasi-experimental studies had a moderate risk. Conclusion Training in communication skills can improve the performance and self-efficacy of health professionals. Programs that approach the conceptual issues and promote the space for experiential learning could be effective in communication skills training for professionals. PROSPERO: CRD42019129384

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Section: Methodsmentioning

confidence: 99%

Training in communication skills for self-efficacy of health professionals: a systematic review

et al. 2021

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“…There is a risk of social desirability bias because we did not actually observe skills in daily practice, but instead asked healthcare professionals if they (felt able to) apply certain communication skills. Although it is unknown whether the increased scores on awareness and self-efficacy in this case indeed led to sustainable changes in communication behavior in daily practice, feelings of self-efficacy have been linked previously with behavioral change (Mata et al 2019 ). Future studies should also examine provider-patient communication in the consulting room as we previously did in breast cancer genetic counseling (Albada et al 2012 ).…”

Section: Discussionmentioning

confidence: 79%

Communication about breast cancer genetic counseling with patients with limited health literacy or a migrant background: evaluation of a training program for healthcare professionals

et al. 2020

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Access to breast cancer genetic counseling is suboptimal for patients with limited health literacy or a migrant background due to ineffective communication and lack of healthcare professionals’ recommendation. This study examines the effect of a blended training program (Erfo4all) for healthcare professionals on their awareness, knowledge, and self-efficacy towards communication about genetic counseling with patients with limited health literacy or a migrant background. In total, 59 breast surgeons and specialized nurses from 16 Dutch hospitals completed an online module and group training. Knowledge, self-assessed awareness, and self-efficacy were assessed before the training and 33 participants also completed a posttest questionnaire 6 months after the training program. We also assessed the perceived applicability and relevance of the training program from healthcare professionals’ perspectives. We found a significant increase in self-assessed awareness of the prevalence and impact of limited health literacy and in healthcare professionals’ self-efficacy to recognize limited health literacy and to communicate effectively with patients with limited health literacy or a migrant background. We did not find an increase in knowledge score. Almost all healthcare professionals reported that they use the techniques learned in the training, such as the teach-back method and plain language, and felt more confident discussing breast cancer genetic counseling. Our results suggest that a blended training program for healthcare professionals has potential to improve their ability to communicate effectively about breast cancer genetic counseling with patients with limited health literacy or a migrant background and offers a promising way to increase the referral rate for these groups of patients.

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“…This authentic intervention could improve learners' TC skills [7]. Further, a systematic review found that short-and long-term training programs enhanced the communication skills and person-centered care competencies of healthcare providers [8]. Pertinent education for TC can improve nurses' communication skills and make them more empathic.…”

Section: Introductionmentioning

confidence: 96%

Campbell

Aredes

Hong

2021

Preprint

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Background: Person-centered nursing is pivotal to the high-quality and safe practice of nursing, and therapeutic communication plays an essential role in this process. Therapeutic communication by healthcare professionals is vital in developing and maintaining constructive relationships with patients. The Global Interprofessional Therapeutic Communication Scale© (GITCS©) measures the therapeutic communication skills of healthcare providers. This scale is useful for assessing the verbal, non-verbal, and culturally sensitive therapeutic communication abilities of healthcare providers in various clinical situations. The purpose of this study was to evaluate the cross-cultural validity and reliability of the Korean version of the Global Interprofessional Therapeutic Communication Scale© (K-GITCS). Methods: A cross-cultural validation of a psychometric evaluation is conducted in the present study. The instrument was translated into Korean using the original developers’ translation process.A convenience sample of 300 registered nurses with more than one year of experience was recruited from a tertiary hospital. Validity was evaluated through a confirmatory factor analysis, and the instrument was tested for psychometric reliability.Results: The three-factor structure of the K-GITCS was validated. A confirmatory factor analysis of the K-GITCS was conducted, and the results satisfied the statistical criteria with a standardized root mean square residual of 0.06, a non-normed fit index of 0.88, a root mean square error of approximation of 0.07, and a comparative fit index of 0.82. The following factors were correlated: trust and rapport building, power-sharing, and empathy. Cronbach’s alpha was 0.94, indicating good internal consistency.Conclusions: Initial testing with experienced registered nurses in one institution indicated that the K-GITCS© instrument has adequate construct validity and reliability to identify therapeutic communication skills in this population. The K-GITCS can be used to assess registered nurses’ therapeutic communication. Further research using the GITCS is required to promote the communication skills of healthcare providers. Studies testing with nursing students and nurses in other institutions and interprofessional healthcare providers are also necessary. This instrument can offer valuable insights to guide its development and to devise tailored interventions considering the specific demands of registered nurses. It can be used in nursing education and clinical settings for evaluations of therapeutic communication skills.

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Training programs in communication skills to improve self-efficacy for health personnel

Cited by 10 publications

References 28 publications

Training in communication skills for self-efficacy of health professionals: a systematic review

Training in communication skills for self-efficacy of health professionals: a systematic review

Communication about breast cancer genetic counseling with patients with limited health literacy or a migrant background: evaluation of a training program for healthcare professionals

Cross-Cultural Validation of the Global Interprofessional Therapeutic Communication Scale© in the Korean context

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