TQM practices and ERP system to enhance the UAE DP world innovative work behavior through innovation culture: A review

Abstract

In recent years, container shipping and shipping lines have increased significantly in the movement of trade, which has led to an increase in the need for high-tech and efficient ports. The rapid role in providing logistics services to all vessels through high strategic efficiency is more important than ever, to keep pace with the increase in consumer demands. ERP system have been widely used in the developed countries either in public or private sectors. However, the investment in ERP systems in developing countries is still in its early phase. One of the most important technological innovations of the last decade has been the emergence of ERP system solutions. But implementation of ERP system is not just a technological challenge. It's a socio-technological endeavor, which mandates modifying existing applications and redesigning critical business processes to facilitate ERP system implementation. Hence, there are organizational and cultural issues, which determine the success of ERP implementation. To achieve the goal of this study through the hypothesized model and previous studies for implementing an ERP system is to enhance the organizations business processes and operations for improved business results. But not all organizations have been successful in the ERP implementation. The aim of this paper is an attempt to the concept of TQM practices with ERP system to enhance innovative work behavior as a part of corporate strategy in an organization. The results confirmed the positive and significant effects of TQM practices and ERP system to enhance innovative work behavior . The mediation role of innovation culture between TQM practices and ERP system and innovative work behavior also was confirmed. Throughout this study, further details and valuable implications have been discussed. Findings also help practitioners and managers make proper decisions when implementing TQM, ERP and excellence practices in their organizations. With the joint effect of TQM practices, ERP system and innovative work behavior, organizations can achieve maximum strong excellence and remain in a competitive market.