TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria

Babatunde, Yomi; Pheng, Low Sui

doi:10.1108/tqm-06-2015-0076

Cited by 20 publications

(14 citation statements)

References 34 publications

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“…For the survey, ISO 9000-certified companies in the Greek manufacturing and service industries were selected. This criterion is settled because ISO 9000 certification is considered as a basic step for TQM initiatives (Bouranta et al , 2017; Babatunde, 2016). Certified companies have a better average in eight of the nine success factors in all the TQM blocks (Benzaquen et al , 2019).…”

Section: Methodsmentioning

confidence: 99%

Does transformational leadership influence TQM practices? A comparison analysis between manufacturing and service firms

Bouranta

2020

TQM

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PurposeThe purpose of this paper is to fill a gap in the existing literature that relates leadership style to total quality management (TQM) focus. Specifically, the study evaluates whether and how leadership style may affect the implementation of TQM practices.Design/methodology/approachA structured questionnaire was used to collect data from employees of different organizations operating in the manufacturing (n = 156) and service sectors (n = 147). Exploratory and confirmatory factor analyses as well as structural equation modeling were adopted to test the hypothesized research model.FindingsThe results revealed that transformational leadership has a positive impact in the implementation of TQM practices (e.g., customer focus, process management, human resource management, strategic planning and learning). It was also found that, regardless of industry type, manufacturing or service, transformational leadership has a significantly positive influence on TQM practices. In addition, it was noted that manufacturing companies showed a higher level of TQM practices than did service companies.Originality/valueThis study represents, to the best of the author’s knowledge, the first empirical examination of the relationship between transformational leadership and TQM in the service and manufacturing industries, with the goal of determining the differences between these two sectors. The study's conclusions may be useful for service and manufacturing organizations in achieving more effective leadership in the implementation of TQM.

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Section: Methodsmentioning

confidence: 99%

Does transformational leadership influence TQM practices? A comparison analysis between manufacturing and service firms

Bouranta

2020

TQM

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“…While there are many benefits reported in the literature, other scholars emphasized the barriers that organizations face in implementing ISO 9001 (Babatunde and Sui Pheng, 2015; Chountalas et al , 2019; Willar et al , 2015). Allur et al (2014) discussed several barriers with an emphasis on human resources management.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In Africa, Addis (2019) and Babatunde and Sui Pheng (2015) recommended manufacturers to consider ISO 9001 as a starting point to move toward total quality management (TQM) implementation in Ethiopia and Nigeria, respectively. Ochieng et al (2015) specifically addressed the ISO 9001 impact on organizations' performance in Kenya.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Developing and least-developed countries have faced issues with lower levels of quality control and improvement practices due to limited success in meeting international quality standards, which have hindered the penetration of businesses into regional and global markets (Aamer, 2018; Addis, 2019; Al-Awlaqi et al , 2018; Babatunde and Sui Pheng, 2015; Ochieng et al , 2015; Valmohammadi and Kalantari, 2015; Willar et al , 2015). One of the crucial factors in quality improvement is the establishment of a quality management system (QMS) to organize and standardize quality and improvement, let alone increase the credibility of organizations in order to be able to penetrate international markets (Bounabri et al , 2018; Murphy and Leonard, 2016; Zeng et al , 2015).…”

Section: Introductionmentioning

confidence: 99%

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Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Aamer

Al-Awlaqi

Mandahawi

2020

TQM

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PurposeWhile ISO 9001 standard certification is approaching saturation in developed countries, other nations are still struggling with the implementation of ISO 9001. This study provides insights into countries with a very low number of registered certifications to understand the reasons behind the limited implementations, more particularly using evidence from Yemen. The objective of the study is to assess: the awareness, understanding, motivations, barriers and the benefits of implementing ISO 9001.Design/methodology/approachA survey was conducted to measure awareness levels, understanding, driving factors, barriers and the benefits of ISO 9001. Data collection was carried out through the classification of targeted firms into two separate categories, certified and noncertified organizations. The classification of firms was conducted to enrich the understanding from two different perspectives. A total of 72 responses, from companies ranging in size from large to small, and in both the private and public sectors, were analyzed using the descriptive and multiple correspondence analysis (MCA).FindingsThe data analysis showed that the limited implementation of ISO 9001 certifications could be due to several internal and external factors such as the relatively low awareness level of the certification and guidelines, and the inconsistency of understanding the certification purpose. The benefits focused solely on improving the quality of systems efficiency and increasing quality awareness, and not on internationalization.Research limitations/implicationsThe findings of this work provide the groundwork for decision-makers to understand the drivers and challenges of ISO 9001 to plan corrective actions and contribute to promote and increase the number of certified organizations in similar countries and economies. While the data in this study were collected in the context of one country, the methodology and framework used in this study can be utilized by other researchers to collect data in similar countries with a low number of ISO 9001 certifications.Originality/valueThis research is one of the very few that addresses the limited implementation of ISO 9001 in the Middle East and North Africa region and Yemen in particular.

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“…Typically, the process is structured with a series of interviews through questionnaires, combined with some feedbacks (Robinson, 1991). The Delphi method is particularly employed in management and it has been used in the ISO 9001 field as well (Babatunde and Low, 2015). According to Robinson (1991) and Walker and Selfe (1996), Delphi method consists of two or three rounds of interviews with interviewees who are considered experts in their sector.…”

Section: Methodsmentioning

confidence: 99%

Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises

Chiarini

Castellani

Rossato

2019

TQM

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Purpose The purpose of this paper is to investigate the factors that are important for improving the performance of ISO 9001 certified small- and medium-sized service enterprises (SMSEs). Design/methodology/approach Preliminary research questions were set on the basis of a literature review and then submitted to a Delphi panel of experts. The results from the Delphi panel were transformed into hypotheses in the form of a survey. A sample comprising 115 Italian SMSEs answered the survey, which also included specific fields for qualitative notes. The hypothesis tests used 95% confidence intervals, and notes and suggestions from the respondents were also collected. Findings The findings relate to the role and responsibilities of the quality manager, as well the entrepreneur and partners, the quality of the enterprise culture, training, awareness concerning process key performance indicators, visual management and modern digitised documentation and communication. Furthermore, criticisms emerged regarding the ISO 9001 standard in terms of cost of quality measurement, day-to-day improvement and problem-solving. Research limitations/implications This research is limited to SMSEs. The limitations of this research open avenues for further research. In particular, many suggestions from the respondents seem generalisable to other industries and also to large manufacturing firms. Practical implications The findings of this research could be used as a guideline for implementing ISO 9001 in the SMSE sector. Moreover, some of the criticisms could be taken into account for the next revision of the ISO 9001 standard. Originality/value This is one of the first papers to discuss important factors for improving the performance of ISO 9001 in the SMSE sector.

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TQM implementation through ISO 9001: findings from Chinese construction firms in Nigeria

Cited by 20 publications

References 34 publications

Does transformational leadership influence TQM practices? A comparison analysis between manufacturing and service firms

Does transformational leadership influence TQM practices? A comparison analysis between manufacturing and service firms

Insights into the reasons behind the limited implementation of ISO 9001 certification: empirical evidence from Yemen

Factors for improving performance in ISO 9001 certified small- and medium-sized service enterprises

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