TQM implementation issues: review and case study

Yusof, Sha’ri Mohd; Aspinwall, Elaine

doi:10.1108/01443570010321595

Cited by 95 publications

(66 citation statements)

References 16 publications

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“…Total quality management (TQM) is a philosophy and most large firms use it in practice (Yusof & Aspinwall, 2000). In respect of SMEs, the fear of losing the contract with large firms brings quality into their system (Singh et al, 2008).…”

Section: Total Quality Management and Sme Export Performancementioning

confidence: 99%

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Imran¹,

Aziz²,

Hamid³

et al. 2018

10.5267/j.msl

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The purpose of this study was to investigate the mediating role of total quality management (TQM) between entrepreneurial orientation (EO) and SME export performance in the manufacturing sector of Pakistan. This study was originated from the fact that only a few studies have examined on how the firm's intangible resources and capabilities such as EO and TQM drive SMEs' export performance. Some questionnaires in Likert scale were used to collect the data and 364 usable responses were received from the owner/managers of exporting SMEs. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used for the data analysis. The findings reveal significant relationship between EO and TQM with SME export performance. Furthermore, this study found the complementary mediating role of TQM between EO and SME export performance of manufacturing sector of Pakistan. This study has implications for owner/managers of SMEs. The results offer a better understanding regarding EO and TQM implementation to SMEs owner / managers. Thus, owner/managers of SMEs can take better decisions for the implementation of TQM practices. Furthermore, to the best of researcher's knowledge, this study is the first work, which examines Pakistan`s SMEs export performance in association with the TQM as the mediating factor between EO and SME export performance.

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Section: Total Quality Management and Sme Export Performancementioning

confidence: 99%

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Imran¹,

Aziz²,

Hamid³

et al. 2018

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

“…The procedure adopted in this research is similar to that of Saraph et al (1989), and Yusof & Aspinwall (2000a). The first stage was to carry out a comprehensive literature review into TQM, its implementation issues, ISO standards, performance measures and indicators, quality improvement frameworks, excellence awards, SMEs, survey design and data analysis.…”

Section: Methodsmentioning

confidence: 99%

Performance measures and quality tools in Portuguese small and medium enterprises: survey results

Sousa

Aspinwall

Sampaio

et al. 2005

Total Quality Management & Business Excellence

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This paper describes a survey that was undertaken at the initial stage of a research project looking at performance measures and quality tools. Its objective was to determine the level of knowledge of performance measures and their degree of implementation in small and medium enterprises (SMEs) in Portugal. It also addressed the level of use of quality tools in the same companies, since they provide some degree of integration between the external requirements of a business and its internal activities and performance (Gregory, 1993). Most research to date has concentrated on large companies and so an important part of this work is to assess whether or not SMEs can adopt similar approaches with respect to quality, or in general, to management methodologies. For example, are ISO standards, TQM, balanced scorecard, or other excellence models beneficial to all companies and how are they implemented? The paper starts with a brief literature review and then presents the methodology used for the survey, the questionnaire construction and the pilot study. The full survey is described together with a comprehensive analysis of the results, including respondent bias and questionnaire reliability and validity. The general opinions of Portuguese SMEs with regard to performance measurement, the most important measures to use and the biggest obstacles to their adopting new ones are discussed. The paper culminates with an analysis of quality tools and the conclusions drawn from the study.

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“…An important aspect of applying QM in SMEs is the need to contextualise to the characteristics of SMEs (Yusof & Aspinwall, 2000a), as well as to the unique needs of each company (Yusof & Aspinwall, 2000d). As noted by (Ghobadian & Gallear, 1996, p. 86), 'differences exist in structure, policy making procedures, and utilisation of resources to the extent that the application of large business concepts directly to small businesses may border on the ridiculous.'…”

Section: Contextualisationmentioning

confidence: 97%

Critical factors for quality management initiatives in small- and medium-sized enterprises

Assarlind

Gremyr

2013

Total Quality Management & Business Excellence

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This paper identifies the critical factors for quality management (QM) initiatives in small-and medium-sized enterprises (SMEs). The factors are grouped into six categories: contextualisation; gradual implementation using realistic goals; involvement and training of employees; involvement of external support; management involvement; and fact-based follow-up. A further analysis of the literature indicates that well-recognised ideas for improvement in large companies are useful for SMEs as well. However, compared to large companies, more focus is needed on acquiring external support, planning for a QM initiative in line with characteristics of the specific SME, and planning for a gradual implementation of the QM initiative that is followed up by realistic goals.

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TQM implementation issues: review and case study

Cited by 95 publications

References 16 publications

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Performance measures and quality tools in Portuguese small and medium enterprises: survey results

Critical factors for quality management initiatives in small- and medium-sized enterprises

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