TQM adoption and organisational performance of family owned businesses: a literature review and proposed structural model

Tan, Boon In

doi:10.1504/ijmom.2013.052053

Cited by 13 publications

(8 citation statements)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…The TQM six practices (i.e., leadership, strategic planning, customer focus, human resource management (HRM), process management and information and analysis) are also seen in past studies (e.g. Prajogo & Sohal, 2003;Prajogo & Hong 2008;Tan, 2013;Mahmud & Hilmi, 2014). Therefore, these criteria will be used in this study.…”

Section: Total Quality Management (Tqm)mentioning

confidence: 99%

The effect of entrepreneurial orientation, market orientation, total quality management and organizational culture on the SMEs performance: A theoretical framework

Ali¹,

Abdullah²,

Gorondutse³

2017

JBRMR

View full text Add to dashboard Cite

In the contemporary, Entrepreneurial orientation and Market orientation have become important topics among business academics and practitioners. Since business environment has become more competitive, the need to develop and improve internal resources is now a prerequisite for global survival; entrepreneurial orientation and market orientation are now the crucial falcons that are assisting the firms to achieve such a niche. Despite the importance of MO and EO, researches that link these concepts to SMEs performance are very limited. In this view, through extensive literature view, this study has found a theoretical link that exists between entrepreneurial orientation, market orientation and performance of SMEs and also developed conceptual model for empirical validations. This study serves not only to clarify the relationship between entrepreneurial orientation, market orientation and SMEs performance, it also explains the role which TQM plays as a mediator in this relationship which most studies have neglected. Again, the conceptual model also examines the moderation role of the organizational culture in the relationship between TQM and SMEs performance.

show abstract

Section: Total Quality Management (Tqm)mentioning

confidence: 99%

The effect of entrepreneurial orientation, market orientation, total quality management and organizational culture on the SMEs performance: A theoretical framework

Ali¹,

Abdullah²,

Gorondutse³

2017

JBRMR

View full text Add to dashboard Cite

show abstract

“…Other studies in this area established that TQM activities help organizations reduce the dispersion of production processes and eliminate the wastes and redundancies while improving the quality performance (Arumugam et al, 2008;Modgil and Sharma, 2016). Several empirical evidences show the direct and indirect relationships between TQM practices adaptation and organizational performance levels (Nawanir et al, 2013;Tan, 2013;Sadikoglu and Olcay, 2014;O'Neill et al, 2016).…”

Section: Introductionmentioning

confidence: 99%

The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia

Adem

Virdi

2020

TQM

View full text Add to dashboard Cite

PurposeThis study is aimed at examining the effect of Total Quality Management (TQM) practices on the operational performance of ISO 9001:2008 certified manufacturing companies in Ethiopia.Design/methodology/approachA cross-sectional survey was conducted to meet the purpose. Primary data was collected from the managers and senior experts working under the production and quality management units of the surveyed firms. Data was obtained from a survey of 252 participants found in 35 ISO 9001:2008 certified manufacturing organizations. Both EFA and CFA were applied to validate and confirm the instrument, and Structural Equation Modeling (SEM) was used to test the hypotheses.FindingsThe results revealed that among the practices of TQM used in the model only supplier quality management, continuous improvement and process management were found to have significant and positive effect on the operational performance of the ISO 9001:2008 certified manufacturing organizations in Ethiopia.Research limitations/implicationsFuture studies are suggested to consider some contextual variables such as firm age, scope of operation, firm size and firm strategy while addressing the objective.Practical implicationsThe study will encourage managers of manufacturing companies in Ethiopia to utilize a reliable and valid framework of TQM practices for better operational performance results.Originality/valueThe fact that Ethiopian manufacturing organizations are required to improve their product's quality in order to improve their productivity and enhance their competitiveness in a global market is the rationale of this study. Even though several studies have evolved to scrutinize the link between TQM and operational performance across the world, nearly nothing, is known about this linkage in Ethiopia. Thus, the study represents one of the first attempts to empirically investigate this linkage in Ethiopian context.

show abstract

“…When examining the relationship between TQM implementation and organizational performance, several studies (Rahman & Siddiqui, 2006;Joiner, 2007;Das, Paul, & Swierczek, 2008;Sila, 2007;Chin & Pun, 2002) concluded that there is strong positive correlation between TQM practices implementation and organizational performance. Moreover, other studies confirmed that there is a positive relationship between the effective implementation of TQM practices and operational performance (Tan, 2013;Shafiq, Lasrado, & Hafeez, 2019;Al-Serhan, 2019). Other documented benefits from TQM implementations are improved financial performance (Moballeghi & Moghaddam, 2011;Kristian & Panjaitan, 2014;Gharakhani et al, 2013;Ngambi & Nkemkiafu, 2015), customer satisfaction (Yazdani et al, 2013;Besterfield et al, 2012), and employee satisfaction (Peris-Ortiz, Garcia, & Armengot, 2015;Ismail Salaheldin, 2009;Chapman & Al-Khawaldeh, 2002); improved communication (Bubshait, 2007), and reduced waste and defects (Kaynak & Rogers, 2013).…”

Section: Significance Of Tqm On Organizational Performance Competitimentioning

confidence: 87%

Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation

Magd¹,

Karyamsetty²

2020

OJBM

View full text Add to dashboard Cite

Total Quality Management (TQM) has emerged in today's business environment as a strategy for achieving competitive advantage, organizational performance, sustainability and excellence. TQM has originated from manufacturing sector and it believed to be applicable to all sectors, due to its logical conception of achieving organizational long-term goals through a systematic approach. From the growing expansion of manufacturing and service sector industries, TQM concept globally has become an important pillar for growth and development. Manufacturing and service organizations have similarities and differ in the way operations are carried out by them (Jiang, 2009), but both believe in the value of successful implementation of TQM. Successful implementation of TQM is claimed to be contingent on TQM practices and these practices may differ in manufacturing and service organizations. However, the authors believe that organizational excellence can be achieved if there is better management of TQM practices in manufacturing and service organizations. Identifying the key contributing TQM practices/factors remains a challenge, and therefore the purpose of the study was to examine current TQM Practices/factors that impact on organizational performance, excellence and develop a TQM Implementation model pathway for manufacturing and service organizations to adapt in helping achieving the desired outcome of TQM.

show abstract

TQM adoption and organisational performance of family owned businesses: a literature review and proposed structural model

Cited by 13 publications

References 0 publications

The effect of entrepreneurial orientation, market orientation, total quality management and organizational culture on the SMEs performance: A theoretical framework

The effect of entrepreneurial orientation, market orientation, total quality management and organizational culture on the SMEs performance: A theoretical framework

The effect of TQM practices on operational performance: an empirical analysis of ISO 9001: 2008 certified manufacturing organizations in Ethiopia

Organizational Performance and Sustainability in Manufacturing and Service through TQM Implementation

Contact Info

Product

Resources

About