Towards Understanding Confusion and Affective States Under Communication Failures in Voice-Based Human-Machine Interaction
Sujeong Kim,
Abhinav Garlapati,
Jonah Lubin
et al.
Abstract:We present a series of two studies conducted to understand user's affective states during voice-based humanmachine interactions. Emphasis is placed on the cases of communication errors or failures. In particular, we are interested in understanding "confusion" in relation with other affective states. The studies consist of two types of tasks: (1) related to communication with a voice-based virtual agent: speaking to the machine and understanding what the machine says, (2) non-communication related, problem-solv… Show more
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