Towards Ubiquitous RE: A Perspective on Requirements Engineering in the Era of Digital Transformation

Villela, Karina; Hess, Steffen; Koch, Matthias; Falcão, Rodrigo; Groen, Eduard C.; Dörr, Jörg; Valero, Carol Naranjo; Ebert, Achim

doi:10.1109/re.2018.00029

Cited by 19 publications

(12 citation statements)

References 54 publications

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“…Digital transformation has brought a variety of information systems into everyone's business and private life with a substantial impact on business and society [1]. We observe a transformation towards a digital society, stressing the influence of the Internet on many traditional services, which advocates a power shift towards the user [2].…”

Section: Introductionmentioning

confidence: 91%

“…So far, RE literature rarely focuses on characteristics of novice users to be supported in elicitation processes [1]. Commonly, novice RE analysts are the focus of supporting activities [18].…”

Section: A Common Issues In User Elicitation Interviewsmentioning

confidence: 99%

“…Furthermore, enabling users to self-elicit requirements creates the potential to come in contact with a broad range of users, hopefully improving software development projects through detailed insights. In the spirit of "RE for everyone" [1], tool support for users enables developers to get an idea of the expectations of society and supports the end-to-end value cocreation between an outer-and an inner circle of systems development teams: between users and system engineers, analysts and developers. Additionally, with LadderBot, we also wish to show a proof-of-concept for using chatbots for RE, which may inspire the usage of the technology with elicitation techniques other than laddering in the future (e.g., 5W2H).…”

Section: Roadmap and Conclusionmentioning

confidence: 99%

“…The scalable elicitation of user requirements is crucial for developing software that meets needs and demands and to reduce project failure [4]. Consequently, RE needs to be performed with a wide range of users that are novices at contributing requirements to development projects [1].…”

Section: Introductionmentioning

confidence: 99%

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LadderBot: A Requirements Self-Elicitation System

Rietz

Maedche

2019

2019 IEEE 27th International Requirements Engineering Conference (RE)

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Context] Digital transformation impacts an ever-increasing amount of everyone's business and private life. It is imperative to incorporate user requirements in the development process to design successful information systems (IS). Hence, requirements elicitation (RE) is increasingly performed by users that are novices at contributing requirements to IS development projects.[Objective] We need to develop RE systems that are capable of assisting a wide audience of users in communicating their needs and requirements. Prominent methods, such as elicitation interviews, are challenging to apply in such a context, as time and location constraints limit potential audiences. [Research Method] We present the prototypical self-elicitation system "LadderBot". A conversational agent (CA) enables end-users to articulate needs and requirements on the grounds of the laddering method. The CA mimics a human (expert) interviewer's capability to rephrase questions and provide assistance in the process. An experimental study is proposed to evaluate LadderBot against an established questionnaire-based laddering approach. [Contribution] This work-in-progress introduces the chatbot LadderBot as a tool to guide novice users during requirements self-elicitation using the laddering technique. Furthermore, we present the design of an experimental study and outline the next steps and a vision for the future.

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Section: Introductionmentioning

confidence: 91%

Section: A Common Issues In User Elicitation Interviewsmentioning

confidence: 99%

Section: Roadmap and Conclusionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

LadderBot: A Requirements Self-Elicitation System

Rietz

Maedche

2019

2019 IEEE 27th International Requirements Engineering Conference (RE)

View full text Add to dashboard Cite

show abstract

“…Digital transformation has brought a variety of information systems into everyone's business and private life, altering traditional work processes and society itself [1]. We observe a transformation towards a digital society, stressing the influence of the Internet on many traditional services, which advocates a power shift towards the user [2].…”

Section: Introductionmentioning

confidence: 94%

Designing a Conversational Requirements Elicitation System for End-Users

Rietz

2019

2019 IEEE 27th International Requirements Engineering Conference (RE)

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Context] Digital transformation impacts an ever-increasing degree of everyone's business and private life. It is imperative to incorporate a wide audience of user requirements in the development process to design successful information systems (IS). Hence, requirements elicitation (RE) is increasingly performed by end-users that are novices at contributing requirements to IS development projects.[Objective] We need to develop RE systems that are capable of assisting a wide audience of end-users in communicating their needs and requirements. Prominent methods, such as elicitation interviews, are challenging to apply in such a context, as time and location constraints limit potential audiences.[Research Method] The presented dissertation project utilizes design science research to develop a requirements self-elicitation system, LadderBot. A conversational agent (CA) enables end-users to articulate needs and requirements on the grounds of the laddering method. The CA mimics a human interviewer's capability to rephrase questions and provide assistance in the process and allows users to converse in their natural language. Furthermore, the tool will assist requirements analysts with the subsequent aggregation and analysis of collected data. [Contribution] The dissertation project makes a practical contribution in the form of a ready-to-use system for wide audience end-user RE and subsequent analysis utilizing laddering as cognitive elicitation technique. A theoretical contribution is provided by developing a design theory for the application of conversational agents for RE, including the laboratory and field evaluation of design principles.

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