Towards the Total Quality Interface — Applying Taguchi TQM Techniques within the LUCID Method

Smith, Andy; Dunckley, Lynne

doi:10.1007/978-1-4471-3588-3_1

Cited by 4 publications

(5 citation statements)

References 11 publications

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“…Current work is focusing on Phases 3 and 4 as these are clearly crucial to the total approach. Taken together the pilot study (Smith and Dunckley, 1996) and this more extensive study suggest that the LUCID I Taguchi approach to interface design is both feasible and worthwhile. It enables the interface designer to test a limited number of interface designs at an early stage in the development process and determine with a high degree of certainty the major factors within the optimum interface specification.…”

Section: Discussionmentioning

confidence: 75%

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Developing the optimum help system using the LUCID method

Smith

Dunckley

Burkhardt

et al. 1997

Human-Computer Interaction INTERACT ’97

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In this paper the authors describe the application of the Logical User Centred Interface Design (LUCID) method to the development of a Windows based help system. LUCID is a participative method which. through the integration of Taguchi techniques from the domain of total quality management, attempts not only to develop usable human-computer interfaces, but to identify the optimum, or most usable. interface. An outline of the method together with detailed results from the first commercial implementation are presented. The method is shown to provide powerful support to the optimisation of a commercial on-line help system.

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Section: Discussionmentioning

confidence: 75%

“…In order to address these issues Smith and Dunckley (1996) are currently developing a new interface design methodology called the Logical User Centred Interface Design (LUCID) method which integrates the application of. Taguchi techniques from the arena of total quality management into the development approach.…”

Section: Introductionmentioning

confidence: 99%

Developing the optimum help system using the LUCID method

Smith

Dunckley

Burkhardt

et al. 1997

Human-Computer Interaction INTERACT ’97

Self Cite

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show abstract

“…The Logical User Centred Interface Design methodology, LUCID (Smith and Dunckley, 1996), integrates current methods of usercentred interface design with the Taguchi method of experimental design. There are five phases in the LUCID method, of which the first, functional analysis and design, involves requirements capture and task analysis.…”

Section: Lucidmentioning

confidence: 99%

“…Further iterative refinements may still be needed at this stage but one can expect rapid convergence to a good solution by this method. The method has been tested with success and the results given in Smith and Dunckley (1996). The study showed that the methodology is both feasible and worthwhile.…”

Section: Lucidmentioning

confidence: 99%

Some developments in software quality systems

Vella¹,

Dunckley²,

Smith³

et al. 1997

Logistics Information Management

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Discusses some related developments in software quality, one in the methodology of user‐centred design and one in the process of continuous assessment. The Taguchi method of experimental design is being used to improve the quality of user interfaces. A new methodology of user interface design (LUCID) is being developed, which promises to produce a quantum improvement in the quality of such interfaces. Describes a major survey of quality auditors in the UK which aimed to discover the differences between what the ISO 9000 family of standards claim to be measuring, what the auditor actually measures and what they claim are signs of good quality. Reports on the findings of a Department of Trade and Industry (DTI) sponsored project in which Cranfield University, the British Standards Institution and ICL looked at the issues involved in remote auditing of quality management systems.

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“…Its applicability in HCI was proven in the early 1990s (Reed, 1992). Applying the Taguchi Method, Smith (1996) attempted to create another design approach Logical User Centered Interface Design (LUCID, tagged as LUCID-Smith in this paper). Unfortunately, it lacks of explicit specifications to adopt UCD elements whilst the UCD has been increasingly emphasized in the HCI realm.…”

Section: Introductionmentioning

confidence: 99%

Enhancing User-Centered Design by Adopting the Taguchi Philosophy

Heesom

Georgakis

Human-Computer Interaction. Interaction Design and Usability

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Since the 1980s User-Centered Design (UCD) has been becoming popular in the ICT industry. It helps seek usable designs through a set of workflows, evaluation methods, and design approaches, which construct a comprehensive UCD framework. Along with its extensive utilizations, its pitfalls are also exposed in cost-benefit, robustness, and optimization respects. However, applying the Taguchi Method can remedy these pitfalls to gain robust optimal designs. This approach is feasible but less emphasized in the Human-Computer Interaction field. From a theoretical perspective, this paper depicts a practical approach to enhance UCD framework by adopting the Taguchi philosophy. Based on the analysis of the UCD framework and the Taguchi Method, it discusses key adaptation points for the Taguchi philosophy adoption in the UCD framework. As a result, the Taguchi-Compliant User-Centered Design (TC-UCD) framework is proposed in this paper.

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Towards the Total Quality Interface — Applying Taguchi TQM Techniques within the LUCID Method

Cited by 4 publications

References 11 publications

Developing the optimum help system using the LUCID method

Developing the optimum help system using the LUCID method

Some developments in software quality systems

Enhancing User-Centered Design by Adopting the Taguchi Philosophy

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