Towards Talkin'Piazza: Engaging citizens through playful interaction with urban objects

Celino, Irene; Calegari, Gloria Re; Fiano, Andrea

doi:10.1109/isc2.2016.7580809

Cited by 9 publications

(6 citation statements)

References 4 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Section 3) that can help in putting the survey into context. Indeed, attracting the attention of the user is of utmost importance for survey administration; a classification of user engagement approaches in the area of citizen participation is offered by Celino et al (2016). Lambert (2013) explains the basics of (digital) storytelling as a communication means.…”

Section: Storytelling and User Engagementmentioning

confidence: 99%

Submitting surveys via a conversational interface: An evaluation of user acceptance and approach effectiveness

Celino

Calegari

2020

International Journal of Human-Computer Studies

Self Cite

View full text Add to dashboard Cite

Conversational interfaces are currently on the rise: more and more applications rely on a chat-like interaction pattern to increase their acceptability and to improve user experience. Also in the area of questionnaire design and administration, interaction design is increasingly looked at as an important ingredient of a digital solution. For those reasons, we designed and developed a conversational survey tool to administer questionnaires with a colloquial form through a chat-like Web interface.In this paper, we present the evaluation results of our approach, taking into account both the user point of view -by assessing user acceptance and preferences in terms of survey compilation experience -and the survey design perspective -by investigating the effectiveness of a conversational survey in comparison to a traditional questionnaire. We show that users clearly appreciate the conversational form and prefer it over a traditional approach and that, from a data collection point of view, the conversational method shows the same reliability and a higher response quality with respect to a traditional questionnaire.

show abstract

Section: Storytelling and User Engagementmentioning

confidence: 99%

Submitting surveys via a conversational interface: An evaluation of user acceptance and approach effectiveness

Celino

Calegari

2020

International Journal of Human-Computer Studies

Self Cite

View full text Add to dashboard Cite

show abstract

“…The experimenters wanted to combine their own existing data with the OC platform in order to cross-reference with new data, and to perform enhanced spending and tendering categorizations. In order to make government spendings and tendering processes visible and easily understandable, the experiment used the TinkerSpace tool 6 , the Asset Federation API 7 and the OC's Urban Data Observatory (UDO) [9]. TinkerSpace is one of the tools provided by the OC platform to simplify experiment development.…”

Section: A Experimenter Experiencesmentioning

confidence: 99%

“…For instance, Pallot and Pawar investigate co-creation to improve QoS [3], while gamification techniques are used by Pokri et al [4]. Participation and interaction with stakeholders are used to attract people to the co-creation process [5], [6], [7]. Finally, other work, such as Schaffers et al [8], focuses on technical aspects, in particular IoT or machine-to-machine communications, leaving aside user/citizen interaction.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Advancing Experimentation-as-a-Service Through Urban IoT Experiments

Amaxilatis

Boldt

Choque

et al. 2019

IEEE Internet Things J.

View full text Add to dashboard Cite

Smart cities are becoming a vibrant application domain for a number of science fields. As such, service providers and stakeholders are beginning to integrate co-creation aspects into current implementations to shape the future smart city solutions. In this context, holistic solutions are required to test such aspects in real city-scale IoT deployments, considering the complex city ecosystems. In this work, we discuss OrganiCity's implementation of an Experimentation-as-a-Service framework, presenting a toolset that allows developing, deploying and evaluating smart city solutions in a one-stop shop manner. This is the first time such an integrated toolset is offered in the context of a large-scale IoT infrastructure, which spans across multiple European cities. We discuss the design and implementation of the toolset, presenting our view on what Experimentationas-a-Service should provide, and how it is implemented. We present initial feedback from 25 experimenter teams that have utilized this toolset in the OrganiCity project, along with a discussion on two detailed actual use cases to validate our approach. Learnings from all experiments are discussed as well as architectural considerations for platform scaling. Our feedback from experimenters indicates that Experimentation-as-a-Service is a viable and useful approach.

show abstract

“…Regarding the smart city paradigm, some works have fostered co-creation to solve specific problems in urban environments, like [5], where authors followed a strategy based on hackathons, or [6], where machine-to-machine communications was used. Finally, collaborative methodologies have also been used to bring service providers near citizens interested in the co-creation process [7].…”

Section: Introductionmentioning

confidence: 99%

Experimentation Management in the Co-Created Smart-City: Incentivization and Citizen Engagement

Choque

Díez

Medela

et al. 2019

Sensors

View full text Add to dashboard Cite

Under the smart city paradigm, cities are changing at a rapid pace. In this context, it is necessary to develop tools that allow service providers to perform rapid deployments of novel solutions that can be validated by citizens. In this sense, the OrganiCity experimentation-as-a-service platform brings about a unique solution to experiment with new urban services in a co-creative way, among all the involved stakeholders. On top of this, it is also necessary to ensure that users are engaged in the experimentation process, so as to guarantee that the resulting services actually fulfill their needs. In this work, we present the engagement monitoring framework that has been developed within the OrganiCity platform. This framework permits the tailored definition of metrics according to the experiment characteristics and provides valuable information about how citizens react to service modifications and incentivization campaigns.

show abstract

Towards Talkin'Piazza: Engaging citizens through playful interaction with urban objects

Cited by 9 publications

References 4 publications

Submitting surveys via a conversational interface: An evaluation of user acceptance and approach effectiveness

Submitting surveys via a conversational interface: An evaluation of user acceptance and approach effectiveness

Advancing Experimentation-as-a-Service Through Urban IoT Experiments

Experimentation Management in the Co-Created Smart-City: Incentivization and Citizen Engagement

Contact Info

Product

Resources

About