Towards Systematic Knowledge Elicitation for Descriptive Software Process Modeling

Abstract

Capturing the process as it is being executed in a descriptive process model is a key activity in process improvement. Performing descriptive process modeling in industry environments is hindered by factors such as dispersed process knowledge or an inconsistent understanding of the process among different project members. A more systematic approach can alleviate some of the problems. This paper sketches fundamental problems in gaining process knowledge and describes a systematic approach to process elicitation. The approach consists of techniques from other domains like social sciences that have been tailored to the process elicitation context and of a decision framework that gives guidance on selecting appropriate techniques for specific project situations. First experience with the approach is reported

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