Towards Setting Up a Collaborative Environment to Support Collaborative Business Processes and Services with Social Interactions

Delgado, Andrea; González, Laura; Calegari, Daniel

doi:10.1007/978-3-319-91764-1_25

Cited by 9 publications

(6 citation statements)

References 16 publications

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“…1) Cost/economics drive: although e-government aims to improve efficiency, effectiveness, cost and transparency, no studies have been found within the list of selected articles that consider economic aspects. 1 (1,9%) Framework [42], [43], [44], [45], [46], [47], [48], [49], [50], [51], [52], [53], [54], [55], [56], [57], [58], [59], [60], [61], [62], [63], [64], [65] 24 (46,2%) Ontology -0 (0%) Metamodel [31] 1 (1,9%) Conceptual Model [66], [36], [35], [67], [34], [33], [32] [68], [69], [70], [71], [72], [73], [74], [75], [40], [76], [77], [39] , [38], [78], [37] [79], [80] 2) Value drive: four articles (7,7%) aimed at adding value on issues such as improving decision making and ...…”

Section: ) Model Focusmentioning

confidence: 99%

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Recent Models for Collaborative E-Government Processes: A Survey

et al. 2021

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Many governments worldwide are engaging into digital transformation initiatives to improve efficiency, effectiveness, cost, and transparency. Collaborative e-government processes offer a way to overcome the typical integration and interoperability issues of existing isolated e-government solutions.A study was conducted to help e-government modellers and architects to know current approaches to modelling collaborative e-government processes that consider integration and interoperability. The research questions are: Which kind of representations (architecture, framework, ontology, meta-model, model or process) are used to model these processes? Which concerns (cost, value, citizen, technology, organisation) do they focus on? How do they address collaborative processes concepts (interoperability and collaboration)? This article describes the design, execution and results of a Systematic Literature Review (SLR) that gathered primary studies from well-known scientific literature databases, and organized them with a novel literature classification schema consisting of model type, model focus, collaboration scheme, and interoperability level. The initial search found 326 publications, of which duplicates removal and exclusion criteria application left only 52 for detailed analysis. Key findings are: literature for this topic proposes Frameworks and (general) Models, but not metamodels or ontologies; most addressed focus has shifted from Technology and Organization, towards Citizen; collaboration studies have shifted from Open Participation towards Data Transparency; and most work that addresses interoperability remains focused on Technical aspects with a smattering of Semantics and Organizational aspects. These findings reinforce the need for proposals that address the problem of collaborative e-government processes as something that lives at the junction of e-government, software architecture description, collaborative work, and interoperability.

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Section: ) Model Focusmentioning

confidence: 99%

“…[41] [66], [44], [47], [72], [80], [52], [53], [75], [55], [56], [81], [82], [61], [38], [64], [33], [65] 18 (34,6%) Organisation & Process [45] [78], [46], [35], [37], [79], [73], [51], [74], [67], [76], [54], [77], [58] , [34], [32] [40], [59], [60], [62], [63] 21 (40,4%)…”

Section: Technologymentioning

confidence: 99%

Recent Models for Collaborative E-Government Processes: A Survey

et al. 2021

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“…Digital government's collaborative processes involve organizations (employees, technologies), partners (providers, consumers), and users (citizens, foreigners), leading to complex interactions within different e-Government models and available technologies [1]. Collaborative organizations need ways to define and provide support for their interorganizational processes in order to interact with each other in an easier, more secure and more adequate way, ensuring the quality of the results to the internal and the external users.…”

Section: Introductionmentioning

confidence: 99%

Introduction to the Minitrack on Digital Government and Business Process Management (BPM)

Delgado¹,

Montarnal²,

Astudillo³

et al. 2021

Proceedings of the Annual Hawaii International Conference on System Sciences

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Digital Government (traditionally known as e-Government) focuses on value delivery to citizens through information and communication technology (ICT) support for processes, activities and resources. Digital government's collaborative processes involve organizations (employees, technologies), partners (providers, consumers), and users (citizens, foreigners), leading to complex interactions within different e-Government models and available technologies. Business Process Management (BPM) constitutes a real asset for enhancing the services of an organization and their coordination, as well as the products that each actor of a virtual network delivers to meet clients' expectations (citizens, patients, etc.). Successful interorganizational process management within e-Government collaborative organizations will lead to better conceptual and technological integration, not only with each other but also with citizens and users in general. To this end, it is necessary to devise new ways to deal with the complexity of e-Government collaborative process definition, modeling, analysis, enactment and monitoring from various dimensions and points of view including theory, engineering, interoperability, agility, social aspects, etc.

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“…These collaborative processes involve organizations (employees, technologies), partners (providers, consumers), and users (citizens, foreigners) leading to complex interactions within different e-government models and available technologies [1]. Support for increasingly complex interactions between the involved actors is needed, as are capabilities for payment, event awareness, compliance to regulations and requirements, security, process monitoring and analysis, open data, integration with social networks, business process and event prediction, among others.…”

Section: Introductionmentioning

confidence: 99%

Introduction to the Minitrack on Digital Government and Business Process Management (BPM)

Astudillo¹,

Montarnal²,

Cabanillas³

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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In the last decades the conceptual and technological support for e-government initiatives have evolved from simple websites where news and links to e-government organizations and documents were posted, to complex inter-organizational systems platforms providing dynamic support for collaborative business processes (CBPs) and interoperability within e-government organizations, users and partners. Business Process Management (BPM) deals with the process lifecycle and technologies in organizations willing to drive their business based on the underlying processes they perform, to provide services or products with value for end users. Although many advances have been made in both the foundations of BPM and the technological platforms supporting the enactment of processes, e-government collaborative process present several challenges to be yet addressed.

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Towards Setting Up a Collaborative Environment to Support Collaborative Business Processes and Services with Social Interactions

Cited by 9 publications

References 16 publications

Recent Models for Collaborative E-Government Processes: A Survey

Recent Models for Collaborative E-Government Processes: A Survey

Introduction to the Minitrack on Digital Government and Business Process Management (BPM)

Introduction to the Minitrack on Digital Government and Business Process Management (BPM)

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