Towards non-expert users monitoring networks and services through semantically enhanced visualizations

Conlan, Owen; Keeney, John; Hampson, Cormac; Williams, F. Peter

doi:10.1109/cnsm.2010.5691252

Cited by 5 publications

(3 citation statements)

References 14 publications

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“…Rows in the table are ordered by the column "Total", which means the number of works classified in each subtopic. 1 Pro-active management [137] 1 Federated network management [332] 1 Distributed management [115] 0 Energy-aware network management -- …”

Section: Appendix C Information Visualization Classification Tablesmentioning

confidence: 99%

A Survey on Information Visualization for Network and Service Management

Guimaraes

Freitas

Sadre

et al. 2016

IEEE Commun. Surv. Tutorials

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Network and service management encompasses a set of activities, methods, procedures, and tools whose ultimate goal is to guarantee the proper functioning of a networked system. Computational tools are essential to help network administrators in their daily tasks, and information visualization techniques are of great value in such context. In essence, information visualization techniques associated to visual analytics aim at facilitating the tasks of network administrators in the process of monitoring and maintaining the network health. This paper surveys the use of information visualization techniques as a tool to support the network and service management process. Through a Systematic Literature Review (SLR), we provide a historical overview and discuss the current state of the art in the field. We present a classification of 285 articles and papers from 1985 to 2013, according to an information visualization taxonomy as well as a network and service management taxonomy. Finally, we point out future research directions and opportunities regarding the use of information visualization in network and service management.Taking into account the example mentioned above, [15] and [17] are examples of articles/papers that match with the research goal. Thus, they are stored and cataloged, and their references are verified. In the analysis of the references of [15], for example, we found the work of Koike et al. "Visualizing cyber attacks using IP matrix" [19]. On the other hand, [16] is an example of a work that was discarded after the analysis of the abstract and keywords (i.e., the second step of filtering).Once finished the search process, a set of 374 articles and papers remained selected. These publications are from a time interval ranging from 1985 to 2013.

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Section: Appendix C Information Visualization Classification Tablesmentioning

confidence: 99%

A Survey on Information Visualization for Network and Service Management

Guimaraes

Freitas

Sadre

et al. 2016

IEEE Commun. Surv. Tutorials

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show abstract

“…An interactive network management system, called Eden [7], delivered a simple conceptual model to help users understand key aspects of the network by eliminating the barrier and cost of the network technical minutia. Our research is also based on Conlan et al's work [9] to express a semantically enriched visualization approch for non-expert users to monitor networks and services. Our work intends to combine the advantages of these research to propose a novel approach for HAN monitoing and management.…”

Section: Related Workmentioning

confidence: 99%

A Novel Approach to Support the Visual Exploration and Management of Heterogeneous Home Area Network Devices and Services

Song

Conlan

2011

Managing the Dynamics of Networks and Services

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Abstract. With the advance of home networking technologies, people now enjoy increased communications convenience whilst occasionally suffering annoyance from trivial issues. The automated application of appropriate expertise can support ordinary users in managing and diagnosing their own network, despite being unfamiliar with the basic technologies. This presents a significant opportunity to increase user satisfaction and reduce support costs. As a part of my PhD research, this paper proposes an expert knowledge derived approach to manage, diagnose and resolve network problems in real time through a user-friendly visual interface derived from semantically annotated heterogeneous raw network monitoring data. This approach has been implemented in an early prototype -Home Area Network Monitoring System (HANMS). A detailed description of the current stage of this research and future work is addressed in this paper.

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“…Another interactive network management system, Eden [6], delivers a simple conceptual model to help users understand key aspects of the network by eliminating the barrier and cost of the network technical minutia. Our research is also based on [7] to express a semantically enriched visualization approach for non-expert users to monitor networks and services.…”

Section: Introductionmentioning

confidence: 99%

A framework to leverage domain expertise to support novice users in the visual exploration of Home Area Networks

Song

Keeney

Conlan

2012

2012 IEEE Network Operations and Management Symposium

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Abstract-Advances in modern technologies have afforded endusers increased convenience in performing everyday activities. However, even seemingly trivial issues can cause great annoyance for the ordinary user who lacks domain expertise of the often complex systems that underpin these advances. A key challenge lies in assisting non-expert users to express their requirements of an obscure and complex system. This research proposes a semantic approach by using domain expert knowledge to enable real time semantic up-lift in supporting novice end-users to understand and control the complex dynamic systems they must manage. This presents a significant opportunity to increase user satisfaction and reduce associated support costs. This semantic approach has been designed and implemented in an early prototype of our Home Area Network Monitoring System (HANMS). This paper presents a detailed description of the current state of the research, an initial evaluation, and future work.

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Towards non-expert users monitoring networks and services through semantically enhanced visualizations

Cited by 5 publications

References 14 publications

A Survey on Information Visualization for Network and Service Management

A Survey on Information Visualization for Network and Service Management

A Novel Approach to Support the Visual Exploration and Management of Heterogeneous Home Area Network Devices and Services

A framework to leverage domain expertise to support novice users in the visual exploration of Home Area Networks

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