Towards More Transactional Voice Assistants: Investigating the Potential for a Multimodal Voice-Activated Indoor Navigation Assistant for Blind and Sighted Travelers

Abdolrahmani, Ali; Gupta, Maya; Vader, Mei-Lian; Kuber, Ravi; Branham, Stacy M.

doi:10.1145/3411764.3445638

Cited by 14 publications

(6 citation statements)

References 20 publications

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“…Abdolrahmani et al, 12 describes passengers with sighted problems as those who do not experience total blindness, but who have issues with reading text; their disability is hidden because they often do not use canes or assistive devices. Abdolrahmani et al, 12 explored the role of transactional voice assistant technology used by sight-impaired passengers navigating the airport's physical surroundings, including arrival and baggage collection, and found that there is a need for the adoption of multi-modal technology through smartphones to achieve seamless navigation by passengers with visual impairments. This means that the introduction of technology like Aira may help to extend the findings of Abdolrahmani et al, 12 Guerreiro et al, 5 provided additional insights into the importance of mobile devices for assisting passengers at airports.…”

Section: Facilities Offered By Sunflower Airportsmentioning

confidence: 99%

Airport practical tools for supporting passengers with hidden disability: a perspective of major Australian airports

Mohammed Tata

2024

AAOAJ

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This study investigates six major Australian airports. Semi-structured interviews were determined to be a suitable approach in the present study to explore available practical resources for supporting passengers with a Hidden disability (HD). An interview process was conducted with six major Australian airport managers and customer experience managers coordinating the HD programme at their respective airports. The findings shows that the implementations of the HD programme suffered from a lack of appropriate resources to support passengers with HDs at airports, participants commented on an urgent need for providing appropriate tools to support their passengers thought their journey. Finally, it is hoped that the present study may contribute to theory and practice in meaningful ways. It might provide a more theoretical, sound, and detailed model for understanding facilities to cater the need of passengers with HD at airports.

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Section: Facilities Offered By Sunflower Airportsmentioning

confidence: 99%

Airport practical tools for supporting passengers with hidden disability: a perspective of major Australian airports

Mohammed Tata

2024

AAOAJ

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“…research has also indicated the nuance involved in helping users navigate sets of instructions with a voice interface. Abdolrahmani et al [1] propose that voice assistants in complex environments like an airport provide support through short transactions. Other work has suggested that interfaces should support multiple kinds of pauses and jumps [14], handle implicit conversation cues [53], and support jumps according to both conventional navigation instructions and content-based anchors [64].…”

Section: Complex Task Supportmentioning

confidence: 99%

“…Eight of the twelve participants answered questionnaire items about their demographic information. 1 Of these eight, 63% self-identified as female and the rest (37%) as male. Ages ranged between 22 and 30 years old, with a median age of 23.5 years old.…”

Section: C3 C4mentioning

confidence: 99%

“…Except for one cook who described herself as "intermediate," all respondents described themselves as "proficient" in English. 1 The question for race was adapted from the 2022 Computing Research Association Annual Survey. The question for ability status was adapted from the Voluntary Self-Identification of Disability provided by the United States Department of Labor.…”

Section: C3 C4mentioning

confidence: 99%

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Rewriting the Script: Adapting Text Instructions for Voice Interaction

Hwang,

Oza,

Callison-Burch

et al. 2023

Proceedings of the 2023 ACM Designing Interactive Systems Conference

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Voice assistants have sharply risen in popularity in recent years, but their use has been limited mostly to simple applications like music, hands-free search, or control of internet-of-things devices. What would it take for voice assistants to guide people through more complex tasks? In our work, we study the limitations of the dominant approach voice assistants take to complex task guidance: reading aloud written instructions. Using recipes as an example, we observe twelve participants cook at home with a state-of-the-art voice assistant. We learn that the current approach leads to nine challenges, including obscuring the bigger picture, overwhelming users with too much information, and failing to communicate affordances. Instructions delivered by a voice assistant are especially difficult because they cannot be skimmed as easily as written instructions. Alexa in particular did not surface crucial details to the user or answer questions well. We draw on our observations to propose eight ways in which voice assistants can "rewrite the script"-summarizing, signposting, splitting, elaborating, volunteering, reordering, redistributing, and visualizing-to transform written sources into forms that are readily communicated through spoken conversation. We conclude with a vision of how modern advancements in natural language processing can be leveraged for intelligent agents to guide users effectively through complex tasks. CCS CONCEPTS• Human-centered computing → Interactive systems and tools.

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“…These include non-sighted individuals (e.g. [1,2]), people who stammer/stutter or those who have other diverse speech patterns [26], and people with motor disabilities [31]. While this research can act as a starting point, children's interactions cannot be assumed to be the same.…”

Section: Considering Developmental Stages and Complex Communication N...mentioning

confidence: 99%

The Last Decade of HCI Research on Children and Voice-based Conversational Agents

Garg

Cui

Seligson

et al. 2022

CHI Conference on Human Factors in Computing Systems

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Voice-based Conversational Agents (CAs) are increasingly being used by children. Through a review of 38 research papers, this work maps trends, themes, and methods of empirical research on children and CAs in HCI research over the last decade. A thematic analysis of the research found that work in this domain focuses on seven key topics: ascribing human-like qualities to CAs, CAs' support of children's learning, the use and role of CAs in the home and family context, CAs' support of children's play, children's storytelling with CA, issues concerning the collection of information revealed by CAs, and CAs designed for children with differing abilities. Based on our findings, we identify the needs to account for children's intersectional identities and linguistic and cultural diversity and theories from multiple disciples in the design of CAs, develop heuristics for child-centric interaction with CAs, to investigate implications of CAs on social cognition and interpersonal relationships, and to examine and design for multi-party interactions with CAs for different domains and contexts. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI.

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Towards More Transactional Voice Assistants: Investigating the Potential for a Multimodal Voice-Activated Indoor Navigation Assistant for Blind and Sighted Travelers

Cited by 14 publications

References 20 publications

Airport practical tools for supporting passengers with hidden disability: a perspective of major Australian airports

Airport practical tools for supporting passengers with hidden disability: a perspective of major Australian airports

Rewriting the Script: Adapting Text Instructions for Voice Interaction

The Last Decade of HCI Research on Children and Voice-based Conversational Agents

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