Towards Managing Smart Service Innovation: A Literature Review

Götz, Caroline; Hohler, Sophie; Benz, Carina

doi:10.1007/978-3-030-00713-3_8

Cited by 5 publications

(3 citation statements)

References 26 publications

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“…Smart service use cases are even scarcer, with only six out of 28 sources applying or validating their theories in practice. This is in line with the results of Götz et al [3], who argue that publications broaching the issue of smart services are often written on a general level and do not consider specific smart services. The analysis uncovered a total of 63 mentions (M), 37 examples (E) and 8 use cases (U) of smart services.…”

Section: Smart Service Systems In Manufacturing In the Scientific Litsupporting

confidence: 90%

“…Recurrent in those definitions is some form of learning, intelligence, cognitive ability or automated decision making, with 10 out of 13 definitions incorporating some form of those anthropomorphic features. Those features, which may be summarized as artificial intelligence, are central to the smartness of services and distinguish them from traditional digital or data-driven services [3].…”

Section: Smart Services Systemsmentioning

confidence: 99%

“…The former (a) support practitioners by providing guidelines for the development and lifecycle management [9], [10], [23], analyzing the requirements and impacts [9], [24], or developing useable infrastructure [25]. The latter (b) analyze and integrate literature [3], [26], examine the state of the art in practice [19], [27] and literature, and discuss and conceptualize smart services [2], [6].…”

Section: Smart Service Systems In Manufacturing In the Scientific Litmentioning

confidence: 99%

See 2 more Smart Citations

Smart Service Systems in Manufacturing: An Investigation of Theory and Practice

Heuchert¹,

Verhoeven²,

Cordes³

et al. 2020

Proceedings of the Annual Hawaii International Conference on System Sciences

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The digitalization has put forward numerous devices dubbed as 'smart'. This development can be observed throughout the entire value chain and across industries with fundamental implications on the co-creation of value. In order to structure this phenomenon, the service science discipline conceptualized so-called smart service systems. This article transfers the theoretical conceptualization into the domain of manufacturing. To assess the state of research on smart services in manufacturing, a structured literature review is performed. As the transfer from a general conceptualization into a concrete domain calls for a more practice-oriented approach, we support our literature study through in-depth interviews with a leading automation technology provider. By interpreting the domain as a smart service system, five barriers to adoption in practice are identified and discussed regarding their implications for research.

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Section: Smart Service Systems In Manufacturing In the Scientific Litsupporting

confidence: 90%

Section: Smart Services Systemsmentioning

confidence: 99%