“…VO-I is seen as the process of gathering the information and knowledge from past VOs, whereas VO-I Management is the process that manages what has been inherent about given VOs, usually supported by computer systems, for enhancing the CNO behavior (VBE or PCV) (Loss et al, 2007b). It comprises a continuous improvement of business processes and rules, as well as the quality of the final products and/or services.…”