Towards Improved Model for UserSatisfaction Assessment of MultimediaCloud Services

Abstract

Service providers are in constant search for appropriate tools that will help them to determine and measure the satisfaction of end-users. In terms of efficient utilization of network resources, they are constantly striving to guaranty the quality, availability, and responsibilities of the directly measurable parameters with the service-level agreements (SLA). The introduction of cloud computing technology aims to provide stable, reliable and encapsulated environment for users who use different types of mobile and desktop devices to simultaneously access shared resources that are available anywhere and at any time. However, what is lacking in this direction is an assessment of how much the end-users themselves are satisfied with the cloud-based services offered. This research has considered different cloud computing service categories, some of them have been extensively used and others are still under development. These services use a variety of organizational and infrastructure access models, making them easily accessible and practical for work. The very nature of cloud computing-based services allows dynamic allocation of resources based on end-user needs, which makes the process

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