Towards Enhancing Service Delivery in Higher Education Institutions via Knowledge Management Technologies and Blended E-Learning

Abstract

Higher education, as a service sector, offers various programs to develop the students which can add value to the society. People, knowledge and technology play vital roles in attaining high service delivery in higher education institutions (HEIs). Knowledge sharing (KS), which is an arm of knowledge management (KM), is a key factor in HEIs requires full usage of technology to disseminate knowledge from teaching and researches through e-learning. However, technology challenges are prevalent in Africa. Hence, this paper illustrates how e-learning system can be used to enhance KM in HEIs in Africa and provide the benefits of both. Characteristics of KM and e-learning system have been highlighted. The paper shows relationship among different types of KM, e-learning and blended e-learning (BEL). It has been enumerated that there is a meeting point between KM, e-learning and BEL towards enhanced service delivery in HEIs in Africa in the era of open distance learning for towards achieving mass education. Hence, African governments should step up their efforts in funding technology-enhanced training in HEIs and necessary policies to promote effective and efficient quality services in DL education using KM and BEL.

An Investigation of Graduate Students’ Technological Pedagogical and Content Knowledge (TPACK)

“…Thus, education and technology have been used together, and accordingly, education has raised generations that use technology in vital activities properly. Technology integration in education is the basis for this to be successful (Abass, Arowolo, & Igwe, 2021;Flynn-Wilson & Reynolds, 2021;Liao, 2007;McCannon & Crews, 2000;Omiles et al, 2019;Olowo et al, 2020;Pambayun et al, 2019;Perdana, Jumadi, & Rosana, 2019;Wallace-Spurgin, 2018).…”

The Effect of the Blended Project-based Learning Model and Creative Thinking Ability on Engineering Students' Learning Outcomes

“…It is called hybrid learning and combines the characteristics of traditional schools with online learning benefits for personal delivery by providing different instructions for each group (Watson et al, 2020). This innovative concept includes the advantages of traditional and ICT-supported learning (Abass et al, 2021;Garcia, 2021;Monkeviciene et al, 2020;Ndibalema, 2021;Seage, & Türegün, 2020;Subedi & Subedi, 2020;Wahyudi, 2020;Wahyudi & Winanto, 2018). According to Carman (2002), there are five keys to applying blended learning: life events, independent learning, collaboration, assessment, performance, and supporting materials.…”

The use of Virtual Learning Environment for students effective engagement in the Higher Education Institutions through knowledge management and blended learning'

“…The HEIs, as a teaching provision, proposes various courses to prepare students for their careers to add value to the society. This means students, knowledge and technology play crucial roles in achieving education provision in the HEIs (Abass et al, 2021). Knowledge sharing through blended learning is a cause of knowledge management (KM), which is a fundamental element in HEIs that requires an appropriate use of VLEs to circulate knowledge from teaching and research through e-learning (Hargitai et al, 2021).…”