Towards Effective Performance Management Systems: A Case Study on Integrated Performance Management Maturity Model Deployment

Abstract

Strategy and Performance Management has evolved in the last decades to become a critical capability adopted and nurtured by more and more organizations worldwide. While several types of performance management architectures are set in place to facilitate strategy execution and performance excellence within organizations, less emphasis is attributed to understanding how well performance management tools, processes, and resources are set to enable proper integration and allow the maturity of such architectures. To address this gap, this research focuses on developing and applying an Integrated Performance Management Maturity Model that can test the dynamics of performance management architectures. Using a structured research protocol, 5 public organizations from different sectors in Saudi Arabia were chosen to test the impact of the maturity model designed and diagnose their maturity level. Results from the study suggest moderate to advanced performance management practices among governmental. The application of the maturity model assessment allowed a diagnosis of performance management architectures’ status quo while enabling the development of improvement roadmaps for the entities included in the study.