Towards an understanding of the digital transformation of facility management in healthcare: perspectives from practice
Paul Schmitter,
Azar Shahgholian,
Matthew Tucker
Abstract:PurposeFacility management (FM) in healthcare is an organisational function that provides non-medical activities, ensuring operational functionality of critical health infrastructure. FM leaders are under pressure to implement the digital transformation, confronted with a highly complex and challenging operational environment. However, the current scope and understanding of the digital transformation in FM is rather limited, with a strong focus on technology. This perspective is inadequate to realise a digital… Show more
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