Towards an understanding of contextual features that influence the linguistic formality of British Sign Language users

Rudge, Luke A.

doi:10.1186/s40554-015-0023-8

Cited by 3 publications

(1 citation statement)

References 34 publications

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“…A register is a pre-selected semantic choice that constitutes the register variables of a text (Halliday, 1977(Halliday, , p. 203, 1975(Halliday, , 1988. Contextual features are the specific elements or variables that characterize each aspect of the context (Rudge, 2015); for example, tenor possesses contextual features such as power, solidarity, affect, and social distance. In call center discourse, the field refers to "ongoing social activities" (Halliday, 1975, p. 143), such as client service inquiries related to insurance policies, payments, and beneficiary difficulties.…”

Section: Theoretical Frameworkmentioning

confidence: 99%

Insurance Discourse Analysis: Identifying Register Variables and Generic Stages in English Cross-border Complaint Calls

WAN

2024

HJLCB

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Interpersonal meaning-making resources are construed by customer service representatives (CSRs) and customers in call center telephone conversations. The purpose of the present study is to explore the contextual features—specifically, register variables and generic stages—that American customers and Filipino CSRs employ to create meaning potentials in cross-border insurance calls. The results of this study reveal that register variables, specific generic stages, and various lexicogrammatical choices play significant roles in call center negotiation. The theoretical framework used in this research is Systemic Functional Linguistics (SFL), which provides valuable insights into the study of text at the register level, including field, mode, and tenor, as well as semantically, in terms of metafunctions. A data set of over 2000 English conversations from an insurance call center in the Philippines was examined, and 20 longer complaint calls involving complex negotiations were carefully selected for transcription. These calls amounted to approximately four hours of talk, resulting in a total of 39,440 words, and the findings highlight the register variables and common generic stages observed in the analyzed calls. It is observed that customers frequently use the recount strategy in call center encounters. Recounts are typically used by the customer in the Objection stage and are associated with delayed refusal in generic stages, contributing to the formation of experiential meanings. It is hoped that the present study provides insights into call center discourse in the insurance industry by identifying the register and generic features of cross-border complaint calls.

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Section: Theoretical Frameworkmentioning

confidence: 99%

Insurance Discourse Analysis: Identifying Register Variables and Generic Stages in English Cross-border Complaint Calls

WAN

2024

HJLCB

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Interpersonal Grammar in British Sign Language

Rudge¹

2021

Interpersonal Grammar

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These conventions are covered by a Creative Commons licence where anyone can copy, distribute, display or modify the work as they wish, with attribution from the original source.1 Systemic Functional glossing conventionsConventions for interlinear unit-by-unit glosses for lexicogrammar.Interlinear unit-by-unit glosses give information about the functions, classes and lexical translations for linguistic items (potentially of any extent). To date Systemic Functional linguists have used a variety of different types of notation and glossing across publications. The different information and level of detail provided often makes it difficult to compare descriptions across languages and contrast alternative descriptions of the same language; it also risks producing misunderstandings and difficulties in comprehension (see Lehmann 1982 for similar concerns about morphemic glossing outside SFL). Nonetheless, there are many conventions that are shared across the research community, but these are not necessarily used in each paper. The main purpose of this document is to make the most widely used conventions explicit and help standardize Systemic Functional glossing. Some innovations are suggested, however these are relatively minor and mostly optional.The glossing conventions detailed here are intended for descriptions informed by Systemic Functional Linguistics (hereafter SFL), especially those involving tiers of function structures. They are designed to complement rather than replace the 'Leipzig' morpheme-by-morpheme glossing rules and can be deployed in conjunction with the Leipzig rules. This is especially important for analyses including morphemic glossing and/or papers with an intended audience beyond the SFL community. As these conventions complement the Leipzig rules, a number of them adopt the strategy of generalizing the Leipzig conventions from morphemic glossing to the glossing of other units. If the analysis requires only a morphemic glossing, without specifying function structures, the Leipzig rules should be used. The conventions developed here are however written with an understanding that grammatical distinctions are regularly distributed across multiple ranks and a single tier of morphemic glossing is not explicit about this distribution. The Leipzig glossing rules can be found here: https://www.eva.mpg.de/lingua/pdf/Glossing-Rules.pdf An author's arguments and readers' needs will affect the level of detail required. Accordingly, like the Leipzig rules, the conventions specified here allow some flexibility with various options noted. In the spirit of SFL, the conventions should be interpreted as a set of resources for glossing, rather than a list of rules.

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Linguistic Variation, Discourse Analysis, and Deaf Education: Case Studies from ISL

Cohen-Koka

Nir

Meir

2022

The Journal of Deaf Studies and Deaf Education

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Variation in language has been acknowledged as central to the characterization of spoken and written discourse. Speakers’ ability to change and adjust language according to the communicative circumstances is a prominent factor that demonstrates their linguistic literacy and skill. Nonetheless, few studies have explored the characterization of discursively motivated variation in sign languages, and little is known about the topic. The purpose of the current study is to present features of variation in Israeli Sign Language as they appear in two discourse types—narrative versus expository texts. We present this aspect of linguistic literacy as it is expressed in two case studies of two adult signers in two domains: sign parameters and the use of signing space. The findings reveal a discourse type effect on the way that these aspects are expressed and highlight the importance of discourse and linguistic knowledge to educators of deaf students.

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Towards an understanding of contextual features that influence the linguistic formality of British Sign Language users

Cited by 3 publications

References 34 publications

Insurance Discourse Analysis: Identifying Register Variables and Generic Stages in English Cross-border Complaint Calls

Insurance Discourse Analysis: Identifying Register Variables and Generic Stages in English Cross-border Complaint Calls

Interpersonal Grammar in British Sign Language

Linguistic Variation, Discourse Analysis, and Deaf Education: Case Studies from ISL

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