Towards an Integrated MCDM and BSC Method to Support the Digital Transformation Strategy in Railway Companies

Abstract

Digital transformation is now widely discussed and applied in different enterprises and under various organizational aspects. Traditional industries recognize the need to innovate and digitalize their business processes and models. Among these industries, the railway sector presents a vast space for digital transformation. The railway has several operational, regulatory, regional and technological specificities that must be taken into account in the digitalization processes. Given the multiple aspects involved and the transdisciplinarity, the digital transformation strategy and roadmap of companies must be defined in a way that fits it to the corporate strategy, allowing digital transformation program to be implemented effectively, prioritizing internal sectors with the greatest strategic impact, generating greater productivity, business models improvement, security and, above all, competitiveness for the sector. This research aims to propose a model for the definition of the digital transformation strategy in the railway companies using the Balanced Scorecard (BSC) as a tool for strategic organizational analysis and multi-criteria decision-making (MCDM) to define the drivers for digital transformation in the railway. Finally, to demonstrate the proposal, a case study will be carried out at a Brazilian railway company.

Digital Balanced Scorecard System as a Supporting Strategy for Digital Transformation

“…Yamamoto [48] proposed one version of the Digital BSC as a potential method for achieving the digital transformation promotional index (DPI). Zanon et al [49] investigated using the BSC model for a digital transformation strategy in railway companies with a case report from Brazil. Valuable research on using BSC models for the digital transformation of global container shipping lines was published [50].…”

An Empirical Framework for Assessing the Balanced Scorecard Impact on Sustainable Development in Healthcare Performance Measurement

“…BSC essentially represents a new organizational approach involving new ways of thinking, innovation, and organizational change. Various researchers [ 69 , 70 ] analyzed the relationship between DT and the application of BSC at the level of various organizations, while Yamamoto [ 71 ] and Zanon et al [ 72 ] studied BSC use as a potential method for DT. DT provides the BSC with accuracy and easier use, given the complexity of the indicators included in the BSC [ 73 , 74 ].…”

Proposed Intuitionistic Fuzzy Entropy Measure Along With Novel Multicriteria Sorting Techniques

“…Here, most decision-makers (DMs) employ a ranking of the alternatives to select the best alternative. The multiple criteria decision-making (MCDM) problems appear in the field of business, medical, and public health sectors, so it has been an active area of research during the last couple of decades (see: [1], [2], [3], [4], [5]). Various methods are proposed to solve the MCDM problems (see: [6], [7], [8]).…”