Towards an Efficient Usage of It-Service Managementsystems in Business Organizations: Knowledge-Based Methods, Software Toolsand Case-Study Results2

Gamzayev, Rustam; Sokol, Vladyslav; Sokol, Volodymyr; Tkachuk, Mykola

doi:10.5771/9783828868427-249

Enterprise &Amp; Business Management 2017

DOI: 10.5771/9783828868427-249

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Towards an Efficient Usage of It-Service Managementsystems in Business Organizations: Knowledge-Based Methods, Software Toolsand Case-Study Results2

Rustam Gamzayev¹,

Vladyslav Sokol²,

Volodymyr Sokol³

et al.

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Towards an Efficient Usage of It-Service Managementsystems in Business Organizations: Knowledge-Based Methods, Software Toolsand Case-Study Results2

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