Towards a Technician Marketplace using Capacity-Based Pricing

Wolff, Clemens; Vössing, Michael; Schmitz, Björn; Fromm, Hansjörg

doi:10.24251/hicss.2018.194

Cited by 4 publications

(1 citation statement)

References 23 publications

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“…Second, maintenance business models change. Instead of selling individual maintenance tasks, providers aim at selling long-term maintenance engagements [11], often realized through full service (e.g. [12,13]), availability-based (e.g.…”

Section: Fundamentals Of Industrial Maintenancementioning

confidence: 99%

On the Impact of the Customer Base on the Added Value through System-Oriented Service Delivery in Industrial Maintenance

Wolff

Reuter-Oppermann

Kühl

2019

Proceedings of the Annual Hawaii International Conference on System Sciences

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Today, during service delivery, providers allocate their delivery resources such that their own delivery-dependent costs are minimal. However, during service delivery, costs arise not only for the provider, but for the customer, too. In industrial maintenance, for example, those costs arise-depending on service delivery-due to longer equipment unavailability. The concept of system-oriented service delivery aims at minimizing the total (customer and provider) delivery-dependent costs within the service system and promises a Pareto improvement over today's practice. Hence, added value is created. However, so far, we have no understanding of the magnitude of and factors favoring high added value through system-oriented service delivery. Consequently, this work aims at filling this gap and widening knowledge on the added value through system-oriented service delivery. We present a simulation study to elaborate on the added value in dependency of the customer base constellation in an industrial maintenance illustrative scenario.

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Section: Fundamentals Of Industrial Maintenancementioning

confidence: 99%