Towards a Service System Ontology for Service Science

Lemey, Elisah; Poels, Geert

doi:10.1007/978-3-642-25535-9_17

Cited by 16 publications

(11 citation statements)

References 20 publications

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“…As an ontology is a description of components and their relationships that describe the nature of a domain of discourse (Chandrasekaran et al 1999), a value co-creation ontology would comprise the meanings of constitutive components of value co-creation and, more importantly, their inherent relationships. There are few studies aiming at one or a few fragmented aspects of value co-creation in ontology development endeavors, for instance, ontological foundation of S-D logic (Fragidis and Tarabanis 2011), core value ontology (Gailly et al 2016), service system ontologies (Annamalai et al 2011;Lemey and Poels 2011;Mora et al 2011), and service science ontology (Lusch et al 2008). Nevertheless, no such work on a value co-creation ontology from an S-D logic perspective is available.…”

Section: Conclusion and Research Agendamentioning

confidence: 99%

A Value Co-creation Perspective on Information Systems Analysis and Design

et al. 2018

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Information systems analysis and design (ISAD) ensures the design of information systems (IS) in line with the requirements of a business environment. Since ISAD approaches follow the currently dominant logic of business, the rise of a new and thriving business logic may require revisiting and advancing extant ISAD approaches and techniques. One of the prevailing debates in marketing research is the paradigmatic shift from a goods-dominant (G-D) to a service-dominant (S-D) logic of business. The cornerstone of this reorientation is the concept of value cocreation emphasizing joint value creation among a variety of actors within a business network. With the aim of introducing value co-creation as a new discourse to ISAD research, this research note argues that (1) the lens of S-D logic with its core concept of value co-creation provides a novel perspective to ISAD. The authors also assert that (2) value co-creation-informed IS design realizes the paradigmatic shift from G-D to S-D logic. Building on this mutual relationship between value co-creation and ISAD, they propose a research agenda and discuss the ISAD artifacts that prospective research may target. Keywords Information systems analysis and design Á Service-dominant logic Á Value co-creation Á Research agenda Recently, marketing studies (Vargo and Lusch 2004, 2008, 2016) have given rise to a groundbreaking paradigm shift from a goods-dominant (G-D) to a service-Accepted after three revisions by Ulrich Frank. Kazem Haki and Michael Blaschke had the same contribution.

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Section: Conclusion and Research Agendamentioning

confidence: 99%

A Value Co-creation Perspective on Information Systems Analysis and Design

et al. 2018

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“…In [7] we investigated the proposed foundational concepts of the service system worldview from the perspective of established service theories and frameworks used in service marketing, service management, service operations and service computing research. Based on this investigation, we identified relationships between the foundational concepts and visualised this structure in a conceptual model (in the form of a UML class diagram).…”

Section: The Service Systems Worldviewmentioning

confidence: 99%

“…1. UML Class diagram of the service systems worldview [7] The ISPAR model deals with some of these concepts. It is a prescriptive model that considers all possible interactions and their corresponding outcomes between different service system entities.…”

Section: The Service Systems Worldviewmentioning

confidence: 99%

“…Therefore the proposal is already done. However, as the service ontology of Ferrario and Guarino has a different definition of service which doesn't match the vision of the service systems worldview (see [7] for a comparative analysis of service definitions), we choose to adopt the interpretation of Alters service value chain. According to Ferrario and Guarino service equals commitment.…”

Section: Figmentioning

confidence: 99%

“…In [7], we clarified these ten foundational concepts by investigating them from the perspective of established service theories and frameworks. By mapping the proposed service system concepts on the selected service theories and frameworks, we clarified their theoretical foundations, examined their proposed definitions, identified possible conflicting interpretations, discovered their likely relationships and general structure, and identified a number of issues that need further discussion and elaboration.…”

Section: Introductionmentioning

confidence: 99%

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Towards a Process Model for Service Systems

Lemey

Poels

2012

Lecture Notes in Business Information Processing

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Abstract. Service Science is a new interdisciplinary approach to the study, design, implementation, and innovation of service systems. However due to the variety in service research, there is no consensus yet about the theoretical foundation of this domain. As a basis for a common understanding of service systems and their interactions, Service Science researchers Spohrer and Kwan proposed the service systems worldview. The ISPAR model was presented as a part of this service systems worldview as a tool for identifying ten possible interaction episodes i.e., the sequences of activities that are undertaken by two interacting service system entities. In this paper we evaluate the use of the ISPAR model as a process model for service systems. We identify the shortcomings of the ISPAR model and propose possible improvements. This analysis leads to the development of a new service process model which is demonstrated through tree different examples.

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Analysis and Design of Digital Value Co-creation Networks: Insights from Digital Platforms

Blaschke

2023

The Enterprise Engineering Series

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Towards a Service System Ontology for Service Science

Cited by 16 publications

References 20 publications

A Value Co-creation Perspective on Information Systems Analysis and Design

A Value Co-creation Perspective on Information Systems Analysis and Design

Towards a Process Model for Service Systems

Analysis and Design of Digital Value Co-creation Networks: Insights from Digital Platforms

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