Towards a reframing of student support: a case study approach

Roberts, Pamela A.; Dunworth, Katie; Boldy, Duncan

doi:10.1007/s10734-017-0127-z

Cited by 19 publications

(16 citation statements)

References 28 publications

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“…For example, it has been suggested that customers judge the quality of a service by comparing their perceptions of what they have received and what they have expected to receive (Sun and Richardson, 2012). In each instance of receiving a service, customers re-evaluate their level of satisfaction or dissatisfaction and use the obtained information to update their perception of quality of service (Roberts et al , 2018). Hence, the removal of expectations from many of the previously developed customer satisfaction models can be attributed to several issues.…”

Section: Discussionmentioning

confidence: 99%

Developing customer satisfaction index in Iranian public higher education

Pezeshki

Sabokro

Jalilian

2020

IJEM

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PurposeThe present study seeks to design an index model of satisfaction among Iranian students who are studying at public universities in this country.Design/methodology/approachIn this research, data were collected in two stages: in the first stage, the data related to satisfaction indices were collected from 62 experts on pedagogical science and marketing management. In the second step, the data were collected from 1,404 students and were analysed by fuzzy analytic hierarchical process method, interpretive structural modelling and structural equation modelling.FindingsThe results of this study showed that three variables “perceived quality”, “organization image” and “Student relationship management” are reliable as indicators of student satisfaction. Also, contrary to the results of previous studies, the variable of expectations cannot predict the satisfaction of the students.Originality/valueModels of satisfaction have been designed in different fields. Also, in the measurement of satisfaction, attention to the field and customization is approved by researchers. Accordingly, the present study tries to design indices of satisfaction among students of state universities in Iran. It also pointed out the effect of customization on the formation of satisfaction at the Iranian and other universities.

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Section: Discussionmentioning

confidence: 99%

Developing customer satisfaction index in Iranian public higher education

Pezeshki

Sabokro

Jalilian

2020

IJEM

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“…In Bissell's (2021) words, "mobility was what made our sense of place dynamic and exciting through its capacity to create relationships with other places" (p. 152). The physical connections, as emphasized in prior literature, form part of the process of building a connection to the study country and the host institution among international students (Arthur, 2017;Roberts et al, 2018). Ahn and Davis (2020) found that one of the four domains of students' sense of belonging is their attachment to the university surroundings.…”

Section: Feeling Detached: Weakening Sense Of Placementioning

confidence: 95%

The Emotional Geographies of Being Stranded Due to COVID-19: A Poetic Autoethnography of an International Doctoral Student

Phan

2021

Cultural Studies ↔ Critical Methodologies

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This poetic critical autoethnography paper studies my own experiences of disrupted mobility as a Vietnamese doctoral student in New Zealand who was stuck in Vietnam. Through the lens of space and place, I investigate the issues of sense of belonging and sense of place that were reconfigured in different spaces. The article highlights my agency to reinforce and reconnect with my sense of belonging. As the article focuses on immobility, it challenges the mobility bias in international education scholarship, arguing that new forms of mobility can be produced out of immobility and that identity reconstruction can be enabled through respatialization.

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“…Roksa et al (2018) found that most international doctoral students in their sample reported a rather formal advising relationship with their faculty advisor than a more personalized and caring relationship (Dericks et al, 2019). This is unfortunate since international students are less likely to be aware of and to have access to campus resources, and an involved faculty advisor could alleviate some of the distress that occurs as part of the doctoral experience (Roberts et al, 2018).…”

Section: Differences In Advising Experiences For International Studentsmentioning

confidence: 99%

Advising Experiences of First Year International Doctoral Students

Marijanović

Lee

Teague

et al. 2021

jis

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The purpose of this qualitative study was to understand how international doctoral students matched with their faculty advisors, what types of advising experiences they had, and how these interactions influenced their first-year success in their doctoral programs. We applied the lens of developmental advising to situate the advising experiences of our sample due to the framework’s emphasis on holistic student support. We conducted individual semi-structured interviews with 21 international doctoral students attending a large research-intensive university in a Southeastern state. Our findings revealed that students were often matched with an interim advisor. While most reported a positive advising experience, the data revealed concerning differences in the type of advising experiences and support reported based on academic discipline. This study contributes to the body of literature by studying advisor-advisee matching among international doctoral students, who are less frequently studied, and by further analyzing how advising experiences shape international students’ academic transitions.

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Towards a reframing of student support: a case study approach

Cited by 19 publications

References 28 publications

Developing customer satisfaction index in Iranian public higher education

Developing customer satisfaction index in Iranian public higher education

The Emotional Geographies of Being Stranded Due to COVID-19: A Poetic Autoethnography of an International Doctoral Student

Advising Experiences of First Year International Doctoral Students

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