Towards a model for assessing workers' risks resulting from the implementation of information and communication systems and technologies

Vyhmeister, Ricardo; Mondelo, Pedro R.; Novella, Maribel

doi:10.1002/hfm.20044

Cited by 9 publications

(9 citation statements)

References 60 publications

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“…Some studies have suggested psychological and other demands in the work place are increased by computerisation. While ICT may make some tasks easier—such as calculation—other tasks may become more complex and demanding, including increased information processing requirements and information overload, greater demands on memory, precision and concentration, and demands on multi‐tasking abilities (Hockey et al ., 1989; Vyhmeister et al ., 2006). Computerisation has been found in some studies to increase the length, intensity and pace of work, and to increase time pressures (Aborg and Billing, 2003; Carayon, 2007; Crenshaw et al ., 2007; Mazloum et al ., 2008).…”

Section: Hypothesesmentioning

confidence: 99%

Information and communications technology use, e-government, pain and stress amongst public servants

Goldfinch

Gauld

Baldwin

2011

New Technology, Work and Employment

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This paper examines information and communications technologies use, work intensity, technology preference, respondent characteristics, pain and stress in 240 New Zealand public servants across six agencies. In particular, we find that four variables are the most consistent predictors of pain-hours using a cell phone, stress, female gender and one's salary.A large and growing body of research finds a link between computer use and musculoskeletal symptoms, stress and other discomfort. Many of the studies on computer use and symptoms have been on call operators, data entry and/or lower skill workers, however. Increasing penetration of computers into professional life has seen a shift in the focus of more recent studies, including towards academics (Kay, 2003). Professional and managerial staff are high users of information and communications technologies (ICT), with the vast majority using computers at work. This is compounded by the increasing use of ICT in of other aspects of life, the use of portable devices such as personal digital assistant (PDA) and cell phones and their integration with other devices, the shading of work and home life, and the use of Internet at home (Carayon, 2007). However, the impact of ICT on professionals, and most notably public servants, is still comparatively under-studied. The effects of ICT devices other than computers has been little studied in general.This paper aims to address this lacuna by examining the implications of ICT use for 240 New Zealand public servants across six agencies, particularly focusing on musculoskeletal symptoms and stress and their relationship to ICT use, reported work load and perceived work load, preference for technology, and job and personal characteristics. This is contextualised within a reform rhetoric seeing ICT as central to 'transforming' governments. This rhetoric shifts much of the focus on reform of government to often overblown claims for what is called 'e-government'-broadly the use of ICT in government-where e-government is seen as promoting more effective provision of 'high quality services . . . at a lower overall cost' (Executive Office, 2009); 'joined-up services' (Cabinet Office, 2005); even a 'transformation of government' (SSC, 2006);

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Section: Hypothesesmentioning

confidence: 99%

Information and communications technology use, e-government, pain and stress amongst public servants

Goldfinch

Gauld

Baldwin

2011

New Technology, Work and Employment

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“…This is rarely true, the work system changes often in an unintended, unanticipated and often undesirable way. In order to validate the proposed concept and prototype we must evaluate its usage against organizational elements such as organizational communications and social interaction (Vyhmeister, Mondelo et al 2006). The evaluation will consider specific issues of the problem domain that we address like efficiency on documents recall (personal and social) and effective user and community characterization.…”

Section: Discussion and Future Workmentioning

confidence: 99%

Improving Organizational Collaboration Based on Document Tagging Concept

Sapateiro¹,

Vilhena²,

Moura³

2008

Proceedings of the Tenth International Conference on Enterprise Information Systems

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During work processes many collaboration structures rely on documents sharing to feed information needs. To this share be effective involved parties have also to share some common understanding of the meanings of the information that is being exchanged. Personal and communities information and knowledge structures are highly implicit and tends to be invisible to others. In this work we propose a classification of the user's personal electronic assets inspired in the evolving web 2.0 applications concepts: tagging and social bookmarking. By adopting this approach we may profile users/communities knowledge domains and by externalizing this information improve collaboration structures.

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“…From the compiled interviews' results we established a set of system requirements grounded on several groupware research proposals such as: heuristic evaluation [20], knowledge-based evaluation frameworks [22], teams' performance [1] and situation awareness [19]. Table 2 presents the list of requirement which was presented to IT service desk teams to rate their relevance regarding the specific scope we were addressing.…”

Section: Application Examplementioning

confidence: 99%

“…Since the early days of distributed, collaborative applications development many authors recognized the need for middleware in order to ease the programming of this kind of software, each one fulfilling different requirements [22], [17], [15]. They differ in distribution schemes of the shared data, communication mechanisms, and application architecture they support.…”

Section: Introductionmentioning

confidence: 99%

Developing collaborative peer-to-peer applications on mobile devices

Sapateiro

Baloian

Antunes

et al. 2009

2009 13th International Conference on Computer Supported Cooperative Work in Design

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Mobile computing has experienced a rapid growth and there are nowadays many applications being developed. According to the literature, many of these applications are designed for collaborative work or learning and share the same requirements: they implement a peer-to-peer communication architecture, there are subgroups inside the group of participants which have to work together and coordinate with the rest ofthe groups and they need to implement a proper human-computer interaction paradigm since they have a reduced area to interact with the application's interface. It is then quite natural to think about the development of a framework supporting this kind of applications. In this paper we present such a framework and an example ofits application.

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Towards a model for assessing workers' risks resulting from the implementation of information and communication systems and technologies

Cited by 9 publications

References 60 publications

Information and communications technology use, e-government, pain and stress amongst public servants

Information and communications technology use, e-government, pain and stress amongst public servants

Improving Organizational Collaboration Based on Document Tagging Concept

Developing collaborative peer-to-peer applications on mobile devices

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