Towards a framework of quality management for cooperative higher education

Li, Jinhua; Yang, Houjun

doi:10.2991/icetis-13.2013.251

Cited by 2 publications

(1 citation statement)

References 8 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Quality is a comprehensive philosophy and methodology for organizations that continuously improve their work in order to meet the customers' needs (Samurai, 2012). It is a management methodology designed to achieve long-term success by encouraging employee responses, meeting their needs, respecting values and beliefs (Li & Houjun, 2013). Total Quality Management (TQM) is defined as: doing the work as planned properly and from the first time, as well as relying on the evaluation of the customer or the beneficiary by knowing the extent of appreciation for this work (Ali, 2010).…”

Section: Introductionmentioning

confidence: 99%

The effect of total quality management practices on employee performance: The moderating role of knowledge sharing

Saffar¹,

Obeidat²

2020

10.5267/j.msl

View full text Add to dashboard Cite

This study aimed to identify the effect of Total Quality Management (TQM) practices on their dimensions on employee performance who worked for Qatar Ministry of Interior, with the moderating share of knowledge. The components of TQM include customer focus, employee participation, continuous improvement, leadership & good vision and operations management. The study uses a quantitative research, where 280 questionnaires are collected from respondents to obtain the necessary information for testing the hypotheses of the study. Multiple regression and gradient regression are used to analyze the research data. The results indicate that TQM practices with its dimensions had effects on employee performance through knowledge sharing. The results of this study contribute to develop and implement different strategic directions that enhance the performance of employees through the adoption of TQM and the dissemination of a culture of knowledge sharing.

show abstract

Section: Introductionmentioning

confidence: 99%

The effect of total quality management practices on employee performance: The moderating role of knowledge sharing

Saffar¹,

Obeidat²

2020

10.5267/j.msl

View full text Add to dashboard Cite

show abstract

Unleashing innovation: The role of internal marketing in education sector

Al Issa,

Nik Mat,

Anuar

2023

CGOBR

View full text Add to dashboard Cite

The education sector is undergoing huge transformations in response to changing situations and circumstances. In order to effectively adapt to the evolving demands of the new situation, innovative work behaviours among educators have become increasingly crucial. This study aims to investigate teachers’ perceptions of innovative work behaviours in Jordan, evaluate the implementation of internal marketing within the Jordanian education sector, and examine the influence of internal marketing on enhancing innovative work behaviours. Drawing on a qualitative research methodology, semi-structured interviews were conducted with teachers of the first three grades in Jordanian public schools. Thematic analysis was employed to interpret the interview data. The main themes that emerged from the analysis were motivation and collaboration. Findings show that motivated teachers are more likely to invest their time and effort in experimenting with innovative teaching methods and finding solutions to educational challenges. Collaboration fosters an environment of shared knowledge, support, and creativity among teachers. These findings imply the influence of internal marketing in guiding the motivation and collaboration among teachers. By understanding the impact of internal marketing on innovative work behaviours, policymakers and educational institutions can develop effective strategies to enhance the quality of education in the country.

show abstract

Towards a framework of quality management for cooperative higher education

Cited by 2 publications

References 8 publications

The effect of total quality management practices on employee performance: The moderating role of knowledge sharing

The effect of total quality management practices on employee performance: The moderating role of knowledge sharing

Unleashing innovation: The role of internal marketing in education sector

Contact Info

Product

Resources

About