Towards a conceptual framework for analysing impression management during face-to-face communication

Hellmann, Andreas; Ang, Lawrence; Sood, Suresh

doi:10.1016/j.jbef.2020.100265

Cited by 19 publications

(16 citation statements)

References 22 publications

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“…From a customer loyalty perspective, tourism organizations are interested in their corporate performance and the self‐projected image aimed at influencing the way tourists or consumers see them (Hellmann et al, 2020). Impression management may involve verbal or non‐verbal ways to attract and retain the attention of the targeted individual, group or population which the organization wants to impress.…”

Section: Theoretical Developmentmentioning

confidence: 99%

“…In view of this, destinations and organizations use emblematic actions to construct and uphold their legitimacy, which attracts tourists and consumers and constitutes a share of their public image (Roth et al, 2021). Therefore, organizations are motivated by the aspiration to present a well‐crafted self‐serving view of organizational performance and may engage in attribution or concealment behaviors (Hellmann et al, 2020; Merkl‐Davies & Brennan, 2007) to promote/protect self‐image. The impression theory, therefore, suggests that the actions of an organization are motivated by concerns about the corporate image.…”

Section: Theoretical Developmentmentioning

confidence: 99%

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The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility

Hon

Gamor

2021

Journal of Tourism Research

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Including minority groups in the tourism workforce through the lens of corporate social responsibility and the dignity of work has received less attention in the academic and industry narration. This results from limited knowledge, particularly, theoretical development, the how, and to what extent inclusion of minorities could improve firm image, and the attainment of the SDGs. This paper develops an impression management model along with nine propositions by including minority groups as CSR strategy and corporate image. It incorporates impression management theory and CSR approach and elaborates on implications to attain SDGs 8, 10, and 16 through tourism workforce inclusivity.

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Section: Theoretical Developmentmentioning

confidence: 99%

Section: Theoretical Developmentmentioning

confidence: 99%

The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility

Hon

Gamor

2021

Journal of Tourism Research

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“…However, a group decision-making process is much more than just an outcome [14]. In face-to-face meetings, decision-makers communicate (through verbal and nonverbal communication) in order to exchange perspectives, allowing them to reason, to argue, and to create new intelligence [15]. In addition, in face-to-face scenarios there is an implicit process that is respected and in which all the interaction occurs.…”

Section: Introductionmentioning

confidence: 99%

Group decision support systems for current times: Overcoming the challenges of dispersed group decision-making

et al. 2021

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We are living a change of paradigm regarding decision-making. On the one hand, there is a growing need to make decisions in group at both professional and personal levels, on the other hand, it is increasingly difficult for decision-makers to meet at the same place and at the same time. The Web-based Group Decision Support Systems intend to overcome this limitation, allowing decision-makers to contribute to the decision process anytime and anywhere. However, they have been defined inadequately which has been compromising its success. This work discusses the current Group Decision Support Systems limitations in terms of challenges and possible impediments for their acceptance by the organizations and propose a conceptual definition of a Web-based Group Decision Support System that intends to overcome the existing limitations and help them to affirm as a reliable and useful tool. In addition, some crucial topics are addressed, such as communication and perception, that are essential and sometimes forgotten in the support of dispersed decision-makers. We concluded that there are still some limitations, mostly in terms of models and applications, that prevent the design of higher quality systems.

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“…A comunicação pode ser conceituada como processo interpessoal entre pares, realizado de diversas formas, como verbal e não verbal nas interações, e que possui um impacto crucial na formação de normas sociais que, por sua vez, afetam o comportamento do indivíduo. [3][4] Nessa linha de pensamento, a comunicação é uma competência descrita pela literatura como primordial para desenvolvimento de qualquer trabalho, 5 e já está preconizado pelas Diretrizes Curriculares Nacionais (DCN) na formação do enfermeiro como ferramenta para prática.…”

Section: Introdução Introdução Introdução Introduçãounclassified

“…Enferm. UFSM, Santa Maria, v11, p [1][2][3][4][5][6][7][8][9][10][11][12][13][14][15][16][17]. 2021 se era o grupo um ou dois (Exemplo: E1 -Hospital II grupo focal 1).…”

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Fatores associados a competência de comunicação entre enfermeiros cirúrgicos

Leal

Silva

Chaves³

et al. 2021

Rev Enferm UFSM

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Objetivo: identificar os fatores associados a comunicação como competência, entre os enfermeiros de centros cirúrgicos. Método: estudo exploratório, qualitativo. Participaram 43 enfermeiros de cinco instituições hospitalares privadas do interior de Minas Gerais. A coleta ocorreu em 2018 por meio de seis encontros de grupos focais. Os dados foram analisados por análise temática indutiva. Resultados: evidenciou-se que a competência de comunicação está associada a fatores, como: qualidade e segurança no cuidado, relacionamento na equipe de trabalho, formas de se comunicar e interagir; informatização da passagem de plantão e interação com outros setores da instituição. Conclusão: considerando a comunicação como competência essencial ao enfermeiro cirúrgico, identificar fatores que possam influenciá-la de forma positiva ou limitante deve provocar a reflexão de futuros profissionais e gestores na elaboração e implantação de estratégias, no ambiente laboral, que promovam o desenvolvimento de uma comunicação eficaz.

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Towards a conceptual framework for analysing impression management during face-to-face communication

Cited by 19 publications

References 22 publications

The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility

The inclusion of minority groups in tourism workforce: Proposition of an impression management framework through the lens of corporate social responsibility

Group decision support systems for current times: Overcoming the challenges of dispersed group decision-making

Fatores associados a competência de comunicação entre enfermeiros cirúrgicos

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