Towards a Citizen-Centric E-Government Service Index Model

Abstract

The purpose of this chapter is three-fold. First, it proposes a novel E-Government Service Index (ESI) that is a citizen-centric maturity model. Second, the model uses Egypt's E-Government services as an experimental arena to spot the maturity of the provided services and highlights e-government development in Egypt. Finally, the chapter explores the impediments of citizen-centric e-government implementation within the Egyptian context and recommends specific interventions within the frame of the proposed model.