Towards a better understanding of the relationship between feedback and nurses’ work engagement and burnout: A convergent mixed-methods study on nurses’ attributions about the ‘why’ of feedback

‘It's all about ticks’: A secondary qualitative analysis of nurse perspectives about documentation audit

“…These findings from 94 nurses in a range of acute and sub‐acute hospital wards reinforce previous findings that nursing documentation is frequently delayed or incomplete due to time pressures, low priority and everchanging requirements (Charalambous & Goldberg, 2016; de Marinis et al, 2010; Kebede et al, 2017; Tajabadi et al, 2019; Taylor, 2003; Vabo et al, 2017), and that nurse participation in documentation audit is subject to: perceptions of audit motivation; audit and feedback content and delivery; applicability towards quality improvement; professional development; and patient safety. Furthermore, the experience of audit impacts nurses' psychological well‐being which led to stress, burnout, demotivation and dissatisfaction (Christina et al, 2016; Drobny et al, 2019; Giesbers et al, 2021; Michl et al, 2021; Ramukumba & El Amouri, 2019; Sinuff et al, 2015).…”

“…Brown et al (2019) highlight that feedback cycles become less effective if individuals experience ‘feedback fatigue’. Incorporating nurse feedback into user‐friendly, clearly‐reasoned documentation and audit design would support their proper use and validate their potential to align with evidence‐based practice through nurse engagement (Bropwn et al, 2019; Christina et al, 2016; Giesbers et al, 2021).…”

“…Evidence to date demonstrates that the process of documentation audit and feedback in the nursing profession can have a negative impact on nurses' psychological well‐being (Christina et al, 2016; Giesbers et al, 2021; Sinuff et al, 2015). Nurses have articulated that such quality improvement strategies in health systems can result in feelings of frustration, cynicism and disengagement (Christina et al, 2016; Giesbers et al, 2021; Sinuff et al, 2015). Nurses have reported that they felt ‘attacked’, and that the whole process was generally negative (Christina et al, 2016).…”

Optimizing the Relationship Between Perioperative Personnel and Infection Preventionists to Reduce Surgical Site Infections

“…14 Audit and feedback will improve perioperative staff members' performance if frontline personnel perceive it as a quality improvement opportunity or determine there will be improved efficiency in the workflow. 21 Audit and feedback is particularly effective when applied to SSI prevention bundles. In a study on the implementation of a colon surgery SSI-prevention bundle, the audit and feedback portion involved the use of patient tracking sheets to document each component of the bundle throughout the preoperative, intraoperative, and postoperative periods.…”

“…They can provide performance benchmarks, notifications, and warnings to predict performance and guide managerial decision making, and summarize and analyze data to provide performance feedback and guide clinical decision making. 21 The benefits of process dashboards include easy-to-interpret visual notifications when metrics deviate from acceptable levels as well as decision-making support to improve efficiency, quality, and data-driven decisions. Perioperative staff members, OR leaders, surgeons, and IPs should partner to determine effective KPIs for their performance improvement projects and create effective ways to display the data using dashboards to increase transparency.…”