Toward a user-centered information service

Morris, Ruth C.

doi:10.1002/(sici)1097-4571(199401)45:1<20::aid-asi3>3.0.co;2-n

Cited by 51 publications

(37 citation statements)

References 24 publications

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“…It also integrates the user's perspective as critical to understanding this complex encounter (Morris, 1994). Related research in virtual reference (chat) encounters (such as Ask-A-Librarian services) has found that interpersonal aspects similar to those of face-to-face interactions are present, and they are extremely important to success, especially in interactions with adolescents and preadolescents (see Radford, 2006aRadford, , 2006bRadford & Thompson, 2004).…”

Section: Librarian/staff Attitudementioning

confidence: 99%

The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project

Radford¹

2006

lib

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This article describes Flanagan's Critical Incident Technique (CIT) for those seeking guidance in its application. Examples in the library and information science (LIS) fi eld are discussed, including an indepth example of a CIT study conducted as part of a qualitative evaluation of the Connecting Libraries and Schools Project (CLASP) in New York City. The CLASP study analyzed critical incidents from 2,416 fi fth and seventh grade students regarding their perceptions of interactions with urban public librarians and library staff. For both positive and negative critical incidents, the most important factor in these preadolescent's perception of successful library visits is the attitude of the librarian or staff member they encounter.

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Section: Librarian/staff Attitudementioning

confidence: 99%

The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project

Radford¹

2006

lib

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“…Morris (1994), states that the concept of user-centered library services is considered as an antidote to a systems-centered approach. The author emphasizes that there is a need for a theoretical and conceptual underpinning to guide the development of a user-centered service.…”

Section: Review Of Literaturementioning

confidence: 99%

User Centric Design of Library Systems and Services in the Changing IT Era: An Overview

Rao

2015

IJALIS

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Defines the User Centric Library System (UCLS) and explains the need for user centric library systems and services (UCLSSs). Argues that the design of user centric library systems are basically meant for providing quality services to the users and for their empowerment, and also for sustenance of libraries. States that the embedded librarianship and user centric libraries have some similarities in terms of librarians and users working in teams to design and develop various services and products that will better suit the users requirements. The paper explains that the Internet and Web technologies have come handy in design and delivery of the user centric library systems and services in the changing technological era. It emphasizes that all the library operations and services are largely user centric professional commitments and responsibility of librarians, whereas, some of them pertain to the professionally warranted functions for accountability of the jobs held by the librarians. The core of the library operations and services, either explicitly or implicitly are user centric and their foundations are built on Dr S.R. Ranganathan's Five Laws of Library Science. Information Technology is aiding the libraries in maintaining contact with the users in diverse ways and to maintain collaborative sharing of knowledge or information. The paper concludes that, there is a need for the LIS professionals to shift their philosophy from the 'Library Centered' approach to the 'Learner or User Centered' approach, to make the libraries relevant with the changing times.

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“…• Ou bem a instituição analisa a questão a partir do ponto de vista do usuário e tenta adequar a informação documentária a este (MORRIS, 1994 A disponibilização da informação sobre as opções institucionais para tratamento da informação retira o usuário do papel passivo de quem simplesmente "recebe" uma informação, transformando-o num agente ativo, um cidadão-consumidor. O usuário da instituição coletora de cultura passa a ser um parceiro desta: um parceiro que é usuário mas que, para ser usuário em condições de se apropriar e avaliar a informação recebida, precisa saber como a informação documentária foi produzida.…”

Section: O Consumidor 9 Da Informaçãounclassified

A informação na Ciência da Informação

Smit¹

2012

InCID: Rev. Ci. Inf. Doc.

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ResumoProposta de delimitação do conceito de informação no contexto da Ciência da Informação e de sua história. Os desafios representados para a Ciência da Informação quando a informação hoje não mais se encontra restrita às instituições tradicionalmente vocacionadas para sua preservação. Palavras-chave:Informação. Ciência da Informação. Arquivos. Bibliotecas. Museus. AbstractProposed delimitation of the concept of information in the context of Information Science and its history. The challenges faced by Information Science to make information available not only in institutions traditionally aimed at its preservation. arquiteto ou o modo de vida da população local, assim como a obra artística nos informa sobre as representações simbólicas dos povos e o sonho abre caminho para as informações do inconsciente -a onipresença da informação parece já não ser mais portadora de informação alguma: se há informação em toda parte, se tudo pode ser considerado informacional, então nada é. Há uma explosão ou um caos informacional, nele estamos (ou navegamos e surfamos, para atualizar a linguagem), mas para tentar uma reflexão mais aprofundada sobre o tema, torna-se indispensável propor um recorte no universo informacional para melhor delimitar o conceito de informação na Ciência da Informação.

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Toward a user-centered information service

Cited by 51 publications

References 24 publications

The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project

The Critical Incident Technique and the Qualitative Evaluation of the Connecting Libraries and Schools Project

User Centric Design of Library Systems and Services in the Changing IT Era: An Overview

A informação na Ciência da Informação

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