Toward a Shared View of IT Governance

Mahy, Youssef; Ouzzif, Mohammed; Bouragba, Khalid

doi:10.18178/ijimt.2016.7.4.658

Cited by 8 publications

(4 citation statements)

References 39 publications

(77 reference statements)

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“…Guidance/strengthening currentunderstanding 15 ; ;Chong&Tan(2012);Croteau&Bergeron (2009); Croteau,Bergeron&Dubsky(2013);Fonstad (2009);Grant& Tan (2013); ; ;MacDonnell& Bamberger (2006); Mahy,Ouzzif&Bouragba(2016); ; Trang,Kolbe&Opitz(2013); Ulriksen,Pedersen&Ellingsen(2016); Zarvić,Stolze,Boehm&Thomas(2012).…”

Section: Research Targets No Of Articles Articlesmentioning

confidence: 99%

Inter-Organizational IT Governance Research

Helin

2019

International Journal of IT/Business Alignment and Governance

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The current operational environment for organizations is changing, which has effects on IT functions and IT activities. Various forms of networks, collaborations, and alliances are operational models, which organizations are using to an increasing extent. This reality has brought with it a need for improved IT governance (ITG). ITG research for inter-organizational arrangements will be needed. In the research, the target is to identify the current state of the inter-organizational ITG research among the information systems (IS) domain. The literature review covers academic articles and conference proceedings during this millennium. The findings of the current literature review reveal that interest towards ITG research is still quite limited. The future view of inter-organizational ITG research is quite clear: more research will be needed in the inter-organizational area, which is the current playground for several organizations today.

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Section: Research Targets No Of Articles Articlesmentioning

confidence: 99%

Inter-Organizational IT Governance Research

Helin

2019

International Journal of IT/Business Alignment and Governance

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“…While several organizations have implemented ITG in the past few years, research into how IT professionals actually understand and perceive this construct is scarce (Mota & Marques, 2013;Teodoro, Przeybilovicz, & Cunha, 2014;Silva, Silveira, Dornelas, & Ferreira, 2020), being this a research gap (Coertze & von Solms, 2014;Mahy, Ouzzif, & Bouragba, 2016;Simonsson & Ekstedt, 2006;Webb, Pollard, & Ridley, 2006;Wilkin & Chenhall, 2010). Thus, a question arises, namely: What is ITG per se?…”

Section: Introductionmentioning

confidence: 99%

The Social Representation of IT Governance: The Standpoint of IT Professionals

Jóia

Yepes

2022

BAR, Braz. Adm. Rev.

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This study sets out to identify the social representation of information technology governance (ITG) according to information technology (IT) professionals. Empirical data were collected via online questionnaires answered by IT professionals, being subsequently analyzed by means of the social representation theory (SRT) operationalized via the words evocation technique and the four quadrants of the Vergès' approach. As a result, it was identified that the central nucleus of the social representation of ITG comprises the following expressions: control, management, strategy, alignment, and planning. A cognitive dissonance between the definition of ITG according to the extant literature and the understanding of ITG according to IT professionals is then revealed. This fact can contribute to the total or partial failure of ITG initiatives, as the benefits promised in the existing literature or derived from the implementation of good practices in this domain are based on an ITG notion that is not fully understood by IT professionals. Therefore, recommendations are presented to align ITG theory with the perception of IT professionals on the subject.

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“…Morán et al (2009) (4) argue that incident management is the process that deals with the treatment of events that cause degradation or loss of the normal functionality of a service, with the aim of restoring the service with the minimum negative impact on the business. However, implementing ITIL processes through an organization is not an easy task and presents many difficulties, as indicated by Mahy (2017) (5), so the backing of the CEO of the organization is essential.…”

Section: Introductionmentioning

confidence: 99%

Applying Business Process Modeling to improve IT Incident Management Processes in a Public Entity in Peru

Alonso¹,

Pascal²,

Macías³

2020

JSSD

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Business models used to improve current operations and tasks within private and public organizations, this technique is known as business process improvement, allowing organizations to be more efficient. Business processes are supported by the standard of the Business Process Modeling Notation, provided to organizations, to understand their internal business processes in a graphical notation and communicate its procedures in a standard way. IT departments manage IT services daily through IT incident management to restore normal operation of the service after an interruption. In the SUNARP; a public entity of Peru, there are several problems such as: long waiting time to attend to users, noncompliance in the operative part of the management of Incidents and inadequate monitoring of the attention given to users. The objective of this research is to design a model to improve the IT incident management process at SUNARP. The methodology used to design the new model has taken into account the best practices of ITIL V3 and the BPMN for the graphic notation of processes. As a result, ten differences stand out in the proposed model. It is concluded that IT incident management process was modeled with the sub processes of the escalation and change management, which has allowed business process improvement in the SUNARP.

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Toward a Shared View of IT Governance

Cited by 8 publications

References 39 publications

Inter-Organizational IT Governance Research

Inter-Organizational IT Governance Research

The Social Representation of IT Governance: The Standpoint of IT Professionals

Applying Business Process Modeling to improve IT Incident Management Processes in a Public Entity in Peru

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