Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments

Eisen, Susan V.; Shaul, James A.; Leff, H. Stephen; Stringfellow, Vickie L.; Clarridge, Brian; Cleary, Paul D.

doi:10.1007/bf02287249

Cited by 42 publications

(24 citation statements)

References 36 publications

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“…Both scales use identical item format: 1 (Strongly Agree) through 5 (Strongly Disagree). A principal components analysis of responses from over 3000 clients in treatment, replicated these rationally derived domains, yielded alphas of 0.75 and 0.76, respectively, and demonstrated construct validity (Eisen et al, 2001). (Table 3) To track change over time, the analysis approach specified three time intervals: (a) the 12 months prior to program admission (''PRE''), (b) admission (baseline) through 6 months of service receipt (''POST1''), and (c) 6 to 12 months of service receipt (''POST2'').…”

Section: Quality Of Act Services: Accessibility and Appropriatenessmentioning

confidence: 88%

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Employment Outcomes for Hard-to-Reach Persons with Chronic and Severe Substance Use Disorders Receiving Assertive Community Treatment

Gold

Meisler

DuRoss³

et al. 2004

Substance Use & Misuse

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Many persons with chronic and severe substance use disorders (SUDs) enter and exit public substance dependence treatment systems with limited benefit, but continue overuse of high-cost health and human services. Less than a third holds jobs, earning income below U.S. federal poverty levels. Long-term integrated substance dependency treatment, rehabilitation, and support services will be essential to resolve substance dependence and employment problems. This single-group program evaluation reports adaptation of Assertive Community Treatment (ACT), a multi-component, team-based service model originally designed for persons with severe mental illnesses and multiple disabilities, for effectiveness with persons with severe SUDs. The ACT model delivers an integrated package of treatment, rehabilitation, and support to reduce substance misuse and increase employment. Of the 35 clients admitted 12 months prior to conclusion of this 2-year service demonstration, only one left treatment prematurely. Generally, clients modestly reduced substance misuse and increased employment. However, the evaluation design and small sample limit inferences of causation and generalizability of these promising outcomes. Persuading states to adopt expensive team-based approaches for this population will require firm evidence of favorable cost-benefit ratios.

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Section: Quality Of Act Services: Accessibility and Appropriatenessmentioning

confidence: 88%

“…On the same validation sample described above for the MHSIP scales of Access and Appropriateness of services, a scale alpha of 0.87 and evidence of contract validity have been reported (Eisen et al, 2001;Teague et al, 1998).…”

Section: Treatment Outcomesmentioning

confidence: 90%

Employment Outcomes for Hard-to-Reach Persons with Chronic and Severe Substance Use Disorders Receiving Assertive Community Treatment

Gold

Meisler

DuRoss³

et al. 2004

Substance Use & Misuse

View full text Add to dashboard Cite

show abstract

“…The steering committee decided on the ECHO Survey version 3.0, a product of the Consumer Assessment of Behavioral Health Survey (CABHS) and the Mental Health Statistics Improvement Program (MHSIP) Survey, 19 because it is specific to mental health services, adaptable to a community-based method of service delivery, and feasible to administer to our population. The survey, which is publically available and endorsed by the National Quality Forum, consists of 51 core items that comprise ten single-item measures and seven composite measures.…”

Section: Measure Selection Modification and Pilotingmentioning

confidence: 99%

Measuring patient experience in a safety net setting: Lessons learned

Shabbat¹,

Dobbins²,

Seglin³

et al. 2015

Patient Experience Journal

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Safety net providers have faced barriers in administering patient experience surveys due to a lack of resources and survey expertise, but this problem has received little attention in the literature. In this manuscript, we offer lessons learned from the administration of a patient experience survey at a mid population. Specifically, we discuss resource needs, methods of increasing response rate among transient populations, methods for engaging stakeholders and clinical staff in quality improvement initiatives, and considerations for responding to setbacks and challenges dynamically. We also offer insight on the effective dissemination of results within safety net organizations and discuss the role of KeywordsPatient experience, safety net, quality improvement

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“…3,4 In fact, the States are now requested to provide some key performance indicators, including the results of a consumer survey, as part of the Federal mental health (MH) block grant. In particular, these systems may include a variety of different types of measures (e.g., standardized clinical instruments and measures generated from administrative data).…”

Section: Introductionmentioning

confidence: 99%

Assessing the Utility of Consumer Surveys for Improving the Quality of Behavioral Health Care Services

Koch

Breland

Nash

et al. 2010

J Behav Health Serv Res

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The development and implementation of provider performance and consumer outcome measures for behavioral health care have been growing over the last decade, presumably because they are useful tools for improving service quality. However, the extent to which providers have successfully used performance measurement results has not been adequately determined. To this end, two methods were used to better understand the use of data obtained from an annual survey of behavioral health care consumers: a cross-sectional survey of executive directors, clinical program directors, and quality improvement directors and follow-up interviews with a subsample of survey respondents. Results revealed information about the use of consumer survey data, factors that facilitate and hinder the use of results, as well as respondents' opinions about consumer survey administration procedures. These findings provide valuable information for the application of performance measures and, ultimately, improving consumer outcomes.

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Toward a national consumer survey: Evaluation of the CABHS and MHSIP instruments

Cited by 42 publications

References 36 publications

Employment Outcomes for Hard-to-Reach Persons with Chronic and Severe Substance Use Disorders Receiving Assertive Community Treatment

Employment Outcomes for Hard-to-Reach Persons with Chronic and Severe Substance Use Disorders Receiving Assertive Community Treatment

Measuring patient experience in a safety net setting: Lessons learned

Assessing the Utility of Consumer Surveys for Improving the Quality of Behavioral Health Care Services

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