Tourists’ Shopping Satisfaction in Istanbul’s Traditional Markets

Abstract

Shopping is rarely the primary reason for traveling; however, once at the destination, shopping is an important activity without which, for many, the tourist experience cannot be considered complete. For tourists, shopping is a good way for experiencing the local culture and for tourism-based local economies shopping is an important earner of hard currency. Moreover, previous studies have shown that the experience tourists have while shopping will be reflected in their evaluation of the place and of the country as a tourist destination. In spite of its significance, tourists' shopping experience has seldom been researched by academics. Using content analysis of customer reviews posted on Trip Advisor this study will examine shopping satisfaction of tourists visiting Istanbul' largest traditional market, the Grand Bazaar.

TAW 2018 Conference Proceedings [Co-habitation tactics] Imagining Future Spaces in Architecture, City and Landscape

“…This study is based on the qualitative content analysis of newspaper articles and their reader's comments. We have shown elsewhere (Egresi, 2017;Egresi, 2015) that qualitative content analysis of reviews and comments posted by travelers could be used as a reliable and relevant method to investigate people's attitudes towards and perception of certain tourism phenomena and issues. However, to our knowledge, so far, there has not been any study to rely on reader's comments on newspaper articles, although these could provide rich information and insights into tourists' experiences that cannot be obtained through other methods (Law, 2006).…”

What Makes Wildlife Tourists Happy and What Disappoints Them? Learning From Reviews Posted on Tripadvisor

“…The main appeal of reviews on TripAdvisor is the perceived objectivity; most visitors find these reviews to be credible and useful (Cong et al, 2014). The use of reviews on TripAdvisor in tourism research to examine satisfaction is still in its incipient stage (Egresi, 2017;Egresi, 2015;Wu et al, 2014) and very few studies deal with wildlife tourism (Cong et al, 2014;Prakash et al, 2017aPrakash et al, , 2017bPrakash et al, , 2017c. Cong et al (2014) content-analyzed tourist reviews on TripAdvisor of the Chengdu Research Base of Giant Panda Breeding in China.…”

Alternative Tourism in Turkey

“…Regardless of whether shopping is their primary or secondary motivation for travel, the combination of different types of outlets (malls, bazaars, wholesale, etc.) Western tourists, many of whom shop for souvenirs and for the cultural experience, prefer to visit bazaars and other traditional markets (Kikuchi and Ryan 2007;Egresi 2015a). As this chapter has already ascertained, tourists shop for very different reasons.…”