Tourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality

Yin, Jie; Cheng, Yun; Bi, Yahua; Ni, Yensen

doi:10.1016/j.jdmm.2020.100489

Cited by 81 publications

(65 citation statements)

References 127 publications

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“…The measures of risk perception and its dimensions are generated based on a thorough review of the literature [ 13 , 15 , 39 , 40 , 41 ]. Additionally, several measurement items were added on the basis of qualitative interviews (i.e., “The flow of people in the tourist areas of China is slow because of too many people”, “Hotels/restaurants/shopping places are in general not spacious enough”, “I am worried that the quality of tourism products in China will be lower after the COVID-19 pandemic ends in the near future”, and “The thought of traveling to China causes me to experience unnecessary tension although the COVID-19 pandemic may end in the near future”).…”

Section: Methodsmentioning

confidence: 99%

Facilitators and Reducers of Korean Travelers’ Avoidance/Hesitation Behaviors toward China in the Case of COVID-19

Han

Che

Lee

2021

IJERPH

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Given that little is known about overseas travelers’ responses and behaviors toward China after the outbreak of COVID-19, this study aimed to uncover risk perception factors and investigate its role in Korean travelers’ avoidance/hesitation behaviors toward China as an international tourism destination in the case of the COVID-19 pandemic. To explore the relationship with risk perception, anticipated emotion and avoidance/hesitation behavior, a quantitative method along with an online survey was employed. This focus was on Korean tourists who had traveled to China at least once. Findings revealed that risk perception and negative anticipated emotion are vital facilitators of avoidance/hesitation behaviors, and that positive anticipated emotion reduces such behaviors. The efficacy of a higher-order structure of risk perception, which encompasses six dimensions, was also demonstrated. In addition, destination attachment lowered the influence of risk perception on the formation of avoidance/hesitation behaviors. Overall, our results will help tourism researchers and practitioners understand what factors drive and reduce international travelers’ avoidance/hesitation behaviors toward China in the post-pandemic world. Implications for theory and practice are offered.

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Section: Methodsmentioning

confidence: 99%

Facilitators and Reducers of Korean Travelers’ Avoidance/Hesitation Behaviors toward China in the Case of COVID-19

Han

Che

Lee

2021

IJERPH

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“…In this sense, the authors in [16] indicated the influence that residents have as a factor in tourism quality at a destination through a cost and benefit analysis using event attachment and community concerns. This factor can also be influenced by the overtourism of tourist spots, residents' quality of life, crowding [17,18], and administrative quality, which, in conjunction with historical authenticity and experience quality, determine the perceived value, travel, revisit intention, and preservation attitude associated with a destination [19].…”

Section: Quality Of Service and Wom Models In Tourismmentioning

confidence: 99%

Sentiment Analysis to Measure Quality and Build Sustainability in Tourism Destinations

et al. 2021

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The models used for analyzing and measuring quality in tourist destinations are changing with the incorporation of new techniques derived from data science and artificial intelligence. Recent studies show how social media and e-word of mouth (e-WoM) are playing key roles in the perception and image diffusion of tourist destinations. Thus, it is necessary to look for new methods for analyzing the tourist management and attractiveness of tourist spots. This includes conducting a sentiment analysis of tourists that modifies former research methods based on previously proposed model, supported by a survey, which obtained predefined and incomplete results. This study analyzed the quality of tourism in Spain, a major tourist destination that is considered to be the country with the greatest tourist competitiveness according to the World Economic Forum, and in China, the country with the greatest level of development and potential. A sentiment analysis was carried out to measure the quality of tourist destinations in Spain, and this involved three challenges: (1) the analysis of the sentiments of Chinese tourists obtained from e-WoM; (2) the use of new models to measure the quality of a destination based on information from Chinese social networks, and (3) the use of the latest artificial intelligence analytical technologies. Our findings demonstrate how sentiment analysis can be a determining factor in measuring WoM and identifying areas of development in tourist destinations in order to build a more sustainable destination. The results includes the following aspects: (1) the use of real images with more empirical evidence, (2) the use of impressive and disappointing sentiments, (3) a “no comment status”, (4) elimination of stereotypes, and (5) the identification of new opportunities and segments.

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“…Heritage genes perception: existing research on visitor perception mostly considers some externally demonstrated travellers’ perceptions of experience quality [ 19 ], tourists’ perception of crowding [ 20 ], the risk perception attitude [ 21 ], etc. Aesthetic dimensions of tourists in the context of both nature-based and urban tourist destinations were proposed in a previous study [ 22 ].…”

Section: Introductionmentioning

confidence: 99%

The Mechanism and Mediating Effect of the “Perception–Emotion–Behaviour” Chain of Tourists at World Natural Heritage Sites—A Case Study from Bayanbulak, China

Ren

Chen

et al. 2021

IJERPH

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The pro-environmental behaviour intentions (PEBIs) of tourists is a popular topic in tourism geography research. Visitors are important stakeholders in the development and conservation of World Natural Heritage sites (WNHs). Based on the perspective of the Mehrabian–Russell (M-R) theory, to advance our understanding of the transmission mechanism and mediation effect of the “perception–emotion–behaviour” chain of visitors at World Natural Heritage sites, we introduced two variables, namely heritage genes perception (HGP) and environmental knowledge perception (EKP), combined with place attachment (PA) and pro-environmental behaviour intentions (PEBIs), and scientifically constructed the conceptual model of the “EHPP model”, consisting of EKP, HGP, PA and PEBIs. Taking the Bayanbulak Heritage Site as an example, the EHPP model was fitted and tested using the structural equation model (SEM). The results show that: (1) the EHPP model is applied to fit the “cognitive–emotional–behaviour intentions” chain of visitors in WNHs and passed the empirical test; (2) there were positive and significant effects of EKP on HGP, and EKP indirectly affects PEBIs via HGP and PA; (3) place dependence (PD) had a significant and positive influence on place identity (PI); and (4) compliance with pro-environmental behaviour intentions (CPEBIs) had a direct positive influence on pro-environmental behaviour intentions (PPEBIs). The findings of this study provide empirical references for stimulating the pro-environmental behaviour intentions of tourists at World Natural Heritage sites.

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Tourists perceived crowding and destination attractiveness: The moderating effects of perceived risk and experience quality

Cited by 81 publications

References 127 publications

Facilitators and Reducers of Korean Travelers’ Avoidance/Hesitation Behaviors toward China in the Case of COVID-19

Facilitators and Reducers of Korean Travelers’ Avoidance/Hesitation Behaviors toward China in the Case of COVID-19

Sentiment Analysis to Measure Quality and Build Sustainability in Tourism Destinations

The Mechanism and Mediating Effect of the “Perception–Emotion–Behaviour” Chain of Tourists at World Natural Heritage Sites—A Case Study from Bayanbulak, China

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