Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination

Kozak, Metin; Rimmington, Mike

doi:10.1177/004728750003800308

Cited by 944 publications

(759 citation statements)

References 60 publications

(59 reference statements)

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“…Therefore, the accommodation services industry in Melaka is enough to provide the comfort needed for tourists. This is assertion with the previous studies that the customer's satisfaction is important for successful destination marketing 20 . The 50.88% respondents mentioned satisfaction regarding food availability too.…”

Section: Private Sectorsupporting

confidence: 92%

Perceptions of Tourists Towards the Role of Stakeholders for Tourism Development

Begum¹,

C²,

Alam³

et al. 2014

Curr World Environ

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This paper studies the role of stakeholders for tourism development in Malaysia based on the perceptions of tourists who come to the Melaka city. Even though the tourists are satisfied by the existing facilities available presently, there are a few shortcomings that need to be addressed such as neglected traditional issues, bureaucratic barriers, definition of sustainable tourism and communication problem with the local communities. The purpose of the study is to find out the roles of public, private and local community stakeholders of the historic city of Melaka for meeting the needs of tourists for tourism development. The findings indicate that the government, private and local community stakeholders have played positive roles for satisfying the demands of the tourists in shaping the development of sustainable tourism in Melaka. The primary data were collected through survey via interviews with 135 respondents based on their responses to a set of questionnaires which looked into the tourists' perceptions in connection to the facilities available for sustainable tourism. The Likert scale data analyzing and reviewing the role of stakeholder's towards perceptions of the tourists. The implication of the study is that majority of the tourists were positively satisfied and receptive towards tourism in Melaka.

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Section: Private Sectorsupporting

confidence: 92%

Perceptions of Tourists Towards the Role of Stakeholders for Tourism Development

Begum¹,

C²,

Alam³

et al. 2014

Curr World Environ

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show abstract

“…Many previous studies provided empirical evidences in the significant relationship between tourists' satisfaction and their intention to revisit and recommend the destination to other potential customers [30]- [33].…”

Section: B Destination Satisfactionmentioning

confidence: 99%

The Influences of Push and Pull Factors on the International Leisure Tourists’ Return Intention to Ho Chi Minh City, Vietnam — A Mediation Analysis of Destination Satisfaction

Khương¹,

Thi²,

Hà³

2014

IJTEF

106

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Abstract-The purpose of this research was to examine empirically the causal relationships among push and pull travel motivations, destination satisfaction and return intention of international leisure tourists in Ho Chi Minh City, Vietnam. The research conceptual framework and hypotheses were constructed, based on previous theoretical and empirical studies. A questionnaire survey was conducted with 426 respondents to collect the primary data. Multiple regression and Path analyses were conducted to test the research hypotheses. As a result, push and pull factors had directly positive influences on tourist's return intention to Vietnam. In addition, the results also showed that push and pull factors were indirectly affected tourist's return intention through their destination satisfaction. Consequently, business organizations working in the tourism sector should take into account the essential roles of push and pull factors, in order to attract more potential visitors, enhance their destination satisfaction and encourage them to re-visit Vietnam.Index Terms-Travel motivation, push and pull factors, destination satisfaction, return intention.

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“…Satisfaction is basically the comparison of the customer's expectation before and after consumption. Tourist satisfaction is the difference between tourist's expectations and the actual perceived value [6]. It is important to identify and measure consumer satisfaction with each attribute of the destination because satisfaction or dissatisfaction with one of the attributes leads to satisfaction or dissatisfaction with the overall destination [7][8].…”

Section: Literature Reviewmentioning

confidence: 99%

Factors Affecting Tourist Satisfaction: An Empirical Study in the Northern Part of Thailand

Suanmali

2014

SHS Web of Conferences

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Abstract. In 2015, the ASEAN Economics Community (AEC) will be fully implemented, and, to pave the way for Thailand to be the tourism hub of Southeast Asia, it is important to study factors affecting tourist satisfaction. The emphasis of this study is on a northern province in Thailand, Chiang Mai, where there are many natural and cultural attractions. The significant factors are identified using statistical techniques. The data is obtained from a satisfaction survey as it was developed and distributed randomly to foreign tourists who visit Chiang Mai. The quantitative data is then analyzed using factor analysis and multiple regression analysis to identify significant factors. The result indicates that the most significant factor affecting the overall satisfaction is the cost of staying, and other significant factors are hospitality, attractions and accessibility, and infrastructure. In addition, policy recommendations are presented in the paper.

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Tourist Satisfaction with Mallorca, Spain, as an Off-Season Holiday Destination

Cited by 944 publications

References 60 publications

Perceptions of Tourists Towards the Role of Stakeholders for Tourism Development

Perceptions of Tourists Towards the Role of Stakeholders for Tourism Development

The Influences of Push and Pull Factors on the International Leisure Tourists’ Return Intention to Ho Chi Minh City, Vietnam — A Mediation Analysis of Destination Satisfaction

Factors Affecting Tourist Satisfaction: An Empirical Study in the Northern Part of Thailand

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