Tourism safety on train systems: A case study on electronic word-of-mouth in Spain, Italy and Greece

Lin, Chin-Han; Arcos-Pumarola, Jordi; Llonch-Molina, Nayra

doi:10.1057/s41284-023-00405-1

Cited by 1 publication

(2 citation statements)

References 51 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

Section: Conceptual Modelmentioning

confidence: 99%

See 1 more Smart Citation

Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services

Marine-Roig

2024

Tourism and Hospitality

View full text Add to dashboard Cite

Given the importance of semiotics and destination image (TDI) in the field of tourism and hospitality marketing, this study proposes a conceptual model that integrates Peirce’s semiotic triad, Grönroos’s quality service model, and Morris’s semiotic trichotomies in the TDI formation circle. The new framework aims to measure the contribution of quality hospitality services to online TDI formation. Using scaled comparisons of homogeneous big data, this framework was empirically tested with all two- and three-star Michelin restaurants in a sample of 100 four- and five-star hotels, all located in Asia and Europe, reviewed in 317,979 online travel reviews (OTRs) hosted on TripAdvisor. The results showed that three-star restaurants and five-star hotels are more popular in terms of the number of OTRs, but diners and guests are more satisfied with and loyal to two-star restaurants and four-star hotels. This big data finding contradicts previous survey-based research on quality services. Instead, the results confirm that consumer satisfaction positively affects consumer loyalty. The new approach to the TDI from a semiotic perspective—destination image semiotics—can represent a paradigm shift in the analysis of TDI through user-generated content (UGC). The proposed conceptual framework integrates several sound theoretical models to extract maximum insights from UGC.

show abstract

Section: Conceptual Modelmentioning

confidence: 99%

“…Perceived quality produces (dis)satisfaction, which influences (dis)loyalty. The circle is closed when customers share their experiences and opinions on social media through eWoM communication [50]. The bottom of the model in Figure 2 represents the aspects and dimensions of the service image that contribute to the TDI formation.…”

Section: Conceptual Modelmentioning

confidence: 99%

Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services

Marine-Roig

2024

Tourism and Hospitality

View full text Add to dashboard Cite

show abstract

Tourism safety on train systems: A case study on electronic word-of-mouth in Spain, Italy and Greece

Cited by 1 publication

References 51 publications

Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services

Destination Image Semiotics: Evidence from Asian and European Upscale Hospitality Services

Contact Info

Product

Resources

About