Tourism Crisis Management

Blake, Adam; Sinclair, M. Thea

doi:10.1016/s0160-7383(03)00056-2

Cited by 355 publications

(161 citation statements)

References 17 publications

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“…The majority of research efforts were primarily directed to violence activities relevant to the tourism industry and recommendations for preparations for times of terror. Pizam and Mansfeld (1996), Leslie (1996), and Mansfeld (1999) analyzed different occurrences of terrorism in the tourism context whereas Stafford, Yu, and Armoo (2002) and Blake and Sinclair (2003) detailed the reaction of the USA hospitality industry to the terroristic events of September 11, 2001. In addition, Damion (2012) analyzed the recovery of Balinese and Egyptian tourism after terrorist attacks.…”

Section: Literature Reviewmentioning

confidence: 99%

Operational crisis management techniques in the catering industry in times of recession: The case of the Municipality of Piran

Kukanja

Planinc

2013

OurEconomy

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Section: Literature Reviewmentioning

confidence: 99%

Operational crisis management techniques in the catering industry in times of recession: The case of the Municipality of Piran

Kukanja

Planinc

2013

OurEconomy

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“…Arguing that the market for tourism is fragile, Gonzalez-Herrero and Pratt (1998) see tourist travel as a dispensable luxury. Blake and Thea Sinclair (2003) similarly argue that tourism demand is particularly sensitive to security and health concerns. Thus the marketing of tourism products and services depends largely on the degree of perceived risk that potential tourists are willing to bear.…”

Section: The Nature Of Crisis and Disastermentioning

confidence: 99%

The Impacts of Foot and Mouth Disease on a Peripheral Tourism Area: The Role and Effect of Crisis Management

Irvine

Anderson

2006

Journal of Travel & Tourism Marketing

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This study reports on the consequences of endemic cattle and sheep disease (2001) on two separate areas on the tourist industry; a) the Grampian Region of Scotland (indirectly affected) and b) Cumbria in England, (directly affected), and secondly on the effects of various crisis management strategies to alleviate the ensuing problems in both areas. Data were collected by a survey of a sample of 200 tourism orientated SME operators in Grampian and 170 businesses in Cumbria.The results show two forms of impact caused by the disease, direct and those less obvious or tangible. Direct impact was the dramatic loss of trade, most dramatically experienced by the lack of tourists visiting the areas. Indirect effects included loss of supply, change to the product offered and cuts in future investment. In the combination of these impacts, it was clear that the effects would have longevity far beyond the period of the actual crisis. Although the actual presence of the disease was geographically limited in Grampian, the consequences rippled out to affect areas that had no direct connection. In Cumbria, the effects were only slightly more severe but the response more direct and initially effective. Significantly the data also demonstrated a perception of minimal effort by the government to limit the consequences to the farming industry especially in Grampian. We conclude that the tourist industry in peripheral regions is fragile and highly vulnerable to any external shocks. However, we also note the ability of small rural firm to respond to such catastrophes and to avert the worst impacts of crisis.2

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“…The same research foci in this area were followed by most hospitality and tourism researchers throughout the last decade, analysing mainly the causes of crises that affected tourism and industry responses (Henderson 2003;McKercher & Chon, 2004;Taylor & Enz, 2002), their impact on the industry (Blake & Sinclair, 2003;Cavlek, 2002;Raab & Schwer, 2003) and recovery strategies (Armstrong & Ritchie, 2008;Beirman, 2003, Lo et al, 2006. Some initial attempts to develop a more strategic framework for managing crises in hospitality and tourism were made by Cassedy (1991) and then by Santana (1999), Faulkner (2001, Ritchie (2004), Paraskevas and Arendell (2007) and Hystad and Keller (2008).…”

Section: Research Context and Rationalementioning

confidence: 99%

Beyond consensus: an alternative use of Delphi enquiry in hospitality research

Paraskevas

Saunders

2012

International Journal of Contemporary Hospitality Management

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Purpose -To critically review the use of Delphi techniques in qualitative research for utilising 'expert' opinions and to explore through a detailed example, how Policy Delphi can be used by hospitality researchers as an alternative to the more widely used Normative Delphi.Design/methodology/approach -This paper reflects on the research methodology of a project that explored organisational crisis signals detection using Policy Delphi with a criterion sample comprising 16 senior hotel executives involved in crisis management.Findings -The main methodological concerns regarding Delphi are the definition of consensus, the expertise of the panel, its lack of scientific rigour, and -due to its lack of uniformity-reliability and validity of findings. Policy Delphi by default addresses the first since it does not seek consensus and can, through its design and execution, address the remaining concerns.Research limitations/implications -Carefully designed Policy Delphi can offer a powerful research tool for exploratory research in hospitality, particularly for development of policies and strategies within an organisation. Unlike Normative Delphi, it is not intended as a decision making tool, but rather as a tool to generate options and suggest alternative courses of action for consideration.Originality/value -The paper presents a valuable research tool that has evaded the attention of many hospitality researchers offering an illustrative example of its use in exploratory research to deliver credible, transferable and confirmable findings.

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Tourism Crisis Management

Cited by 355 publications

References 17 publications

Operational crisis management techniques in the catering industry in times of recession: The case of the Municipality of Piran

Operational crisis management techniques in the catering industry in times of recession: The case of the Municipality of Piran

The Impacts of Foot and Mouth Disease on a Peripheral Tourism Area: The Role and Effect of Crisis Management

Beyond consensus: an alternative use of Delphi enquiry in hospitality research

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