Tour operators and destination sustainability

Carey, Sandra; Gountas, Yani; Gilbert, David

doi:10.1016/s0261-5177(97)00044-7

Cited by 104 publications

(64 citation statements)

References 4 publications

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“…This phenomenon increases the tour operators' negotiation power. The technological innovation may mitigate these difficulties by offering tourist products off season (Carey & Gountas, 1997) short breaks, business trips, etc. or increasing the use of the installed capacity.…”

Section: Firm (Hotel) Sizementioning

confidence: 99%

Innovation activity in the hotel industry: Evidence from Balearic Islands

2005

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The paper provides empirical evidence on technological activity in the Spanish service sector, in particular for the tourist accommodation in the Balearics. The study wants to fulfil the lack of analyses in the field of tourism. Commonly, the study of innovation activity has been carried out from a manufacture perspective, for that reason the paper discusses the precise definition of innovation in accommodation services. The data refer to a large representative sample of hotels in Balearic Islands (Spain), providing a homogeneous set of information. The results show as higher categories hotels are more innovative than lower categories hotels; an aggregated measure of technological innovation presents a rate over the average for hotels that belong to a chain, and that for hotels under management contract. Half of innovative companies adjust the human capital skills and abilities. The hotel industry is a supplier driven sector that innovates introducing R&D embodied technology rather than undertaking internal R&D activities. r

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Section: Firm (Hotel) Sizementioning

confidence: 99%

Innovation activity in the hotel industry: Evidence from Balearic Islands

2005

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“…As intermediaries in the supply chain, tour operators are in a position to influence destination management on the supply side, and consumers on the demand side (Carey et al, 1997;Klemm and Parkinson, 2001;Miller and Twining-Ward, 2005;Tapper, 2001). Operators have traditionally claimed to lack control over suppliers (Carey et al, 1997;Middleton and Hawkins, 1998;Miller, 2001;Swarbrooke, 1999;Tearfund, 2001), and are said to not take a long term view to the sustainable development of destinations (Holden, 1996;Klemm and Parkinson, 2001;Tapper, 2001;Welford et al, 1999). However, there is a body of literature and evidence of industry practice that recognises the responsibility of companies with purchasing power towards the well-being and sustainability of their suppliers (Kalisch, 2002;Moir, 2001).…”

Section: Tour Operations and Sscmmentioning

confidence: 99%

Sustainable supply chain management in tourism

et al. 2006

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Sustainable Supply Chain Management (SSCM) encapsulates the trend to use purchasing policies and practices to facilitate sustainable development at the tourist destination. Most research has focused on environmental aspects of manufacturing, while other aspects of sustainability or the challenges for the service sector are largely ignored. Yet SSCM is particularly important for tour operators, as the product depends on the activities of suppliers such as accommodation, transport and activities. Therefore, tour operators' contribution to sustainable tourism will be more effective through the definition and implementation of policies that acknowledge responsibility for the impacts of suppliers. Exploratory research of SSCM practices amongst tour operators generated a wide range of examples of good practice across the whole supply chain, and recommendations are made for more widespread engagement. Keywords: tourism, tour operator, Sustainable Supply Chain Management Concept of Sustainable Supply Chain ManagementLittle empirically based research has been undertaken to date into tour operators' attitudes and actions towards sustainable management of their supply chains. Research on SSCM has so far focused on manufacturing rather than service sectors. This paper reviews evidence from exploratory research in the tourism industry of the potential and challenges for transferring concepts and experiences of SSCM from the manufacturing sector to the tourism industry. To do so, the paper first presents key issues of SSCM and then reviews a range of tourism experiences with suppliers.

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“…They bundle these products and services and need to make sure that suppliers live up to the criteria of the sustainability award they wish to receive. In this respect, demand from customers has a very strong influence on tour operators [40] and tour operators will only be willing to take efforts to receive certifications, if customers demand sustainable tourism products [14].…”

Section: Individuals' Preference For Certified Tour Operatorsmentioning

confidence: 99%

Fostering Sustainable Travel Behavior: Role of Sustainability Labels and Goal-Directed Behavior Regarding Touristic Services

2017

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Individuals around the globe engage in sustainable consumption in their everyday life, e.g., when it comes to individual transportation. Although tourism behavior contributes to global carbon emissions to a considerable extent, consumers' awareness of sustainability in the tourism industry is still underresearched. Placing eco-labels next to tourist offers on websites might direct consumer's perception towards more sustainable offers. By employing eye-tracking techniques and surveys, this research aimed at linking information about sustainable tourist offers, perception of eco-labels and subsequent perception and preferences of tourism services. In Study 1, eight existing hotel offers with sustainability certification (four different labels) were selected and their websites presented to 48 participants (four websites each), whose eye movements were tracked. After looking at each website, they rated the overall appearance of the website. Based on the results, in the second study, participants' (n = 642) awareness of labels, their values and attitudes regarding sustainable behavior were found to influence their preference for certified tour operators. In addition, individuals' ideas of their perfect holidays were captured to allow a better understanding of their motivation. This research proposes implementing appropriate sustainable labeling in the tourism industry to increase awareness about sustainability among travelers and subsequently increase sustainable travel behavior.

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Tour operators and destination sustainability

Cited by 104 publications

References 4 publications

Innovation activity in the hotel industry: Evidence from Balearic Islands

Innovation activity in the hotel industry: Evidence from Balearic Islands

Sustainable supply chain management in tourism

Fostering Sustainable Travel Behavior: Role of Sustainability Labels and Goal-Directed Behavior Regarding Touristic Services

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