Total Quality Management’s Critical Role in Resolving Delay Issue of Construction Projects Submission

Abstract

Despite considerable advancements and innovations in the construction industry, it continues to grapple with challenging obstacles that potentially impede the timely delivery of projects. Among these impediments, project delays are particularly detrimental. Over the past decades, the industry has seen the design and implementation of various intelligent methodologies aimed at alleviating this issue, with Total Quality Management (TQM) being a notable example. This study was conducted to investigate the beneficial impacts of TQM on addressing delays in diverse construction projects. Three research methodologies were employed in this study: 1) a quantitative approach, 2) a qualitative cross-sectional descriptive approach, and 3) a numerical analysis, which explored the role of Building Information Modeling (BIM) in facilitating quantity takeoff with increased accuracy and reduced time. The latter thereby mitigates the delay in construction projects due to the substantial effort, cost, and duration required to estimate the quantity of construction materials. The numerical analysis was carried out using the REVIT software tool. The findings from these three methodologies demonstrated the substantial importance of TQM principles for project managers and senior engineers. These principles can aid in streamlining project delivery and reducing delays. Furthermore, the implementation of TQM resulted in a reduction in quality costs, improved client satisfaction, decreased remedial work, mitigated delays, and fostered a closer relationship between suppliers and subcontractors. In addition, the use of BIM technology was found to enhance the accuracy of construction project cost calculations. Consequently, it reduced the time and cost of estimation and minimized errors, thereby contributing to resolving the delay problem in construction.