Total quality management practices and business outcome: Evidence from small and medium enterprises in Western Australia

Rahman, Shams

doi:10.1080/09544120120011424

Cited by 80 publications

(68 citation statements)

References 12 publications

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“…Entrepreneurial orientation (EO) is a managerial capability which firms embark on innovation, proactiveness and risk-taking initiatives to sustain the competitive advantage . Furthermore, EO behaviors for manufacturing firms are very important to facilitate the implementation of TQM for improvements and increase the manufacturing productivity and competitive advantage (Demirbag et al, 2006;Rahman, 2001). Therefore, for the better understanding of export performance, manufacturing SMEs should build a link between EO and TQM.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Small and medium enterprises (SMEs) are defined in both developed and developing countries based on different factors such as location, size, age, number of employees, asset value and sales turnover (Rahman, 2001). The Pakistani manufacturing SMEs defined it based on the number of employees and the annual sales turnover and based on that those enterprises whose annual sale turnover are not more than two hundred fifty million PKR with fewer than two hundred fifty employees are called SMEs (SMEDA, 2016).…”

Section: Literature Reviewmentioning

confidence: 99%

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The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Imran¹,

Aziz²,

Hamid³

et al. 2018

10.5267/j.msl

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The purpose of this study was to investigate the mediating role of total quality management (TQM) between entrepreneurial orientation (EO) and SME export performance in the manufacturing sector of Pakistan. This study was originated from the fact that only a few studies have examined on how the firm's intangible resources and capabilities such as EO and TQM drive SMEs' export performance. Some questionnaires in Likert scale were used to collect the data and 364 usable responses were received from the owner/managers of exporting SMEs. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used for the data analysis. The findings reveal significant relationship between EO and TQM with SME export performance. Furthermore, this study found the complementary mediating role of TQM between EO and SME export performance of manufacturing sector of Pakistan. This study has implications for owner/managers of SMEs. The results offer a better understanding regarding EO and TQM implementation to SMEs owner / managers. Thus, owner/managers of SMEs can take better decisions for the implementation of TQM practices. Furthermore, to the best of researcher's knowledge, this study is the first work, which examines Pakistan`s SMEs export performance in association with the TQM as the mediating factor between EO and SME export performance.

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Section: Literature Reviewmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Imran¹,

Aziz²,

Hamid³

et al. 2018

10.5267/j.msl

View full text Add to dashboard Cite

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“…A wide variety of organizational business performance factors can influence firm performance (Wood, 2006). These include effective management (Rahman, 2001;Yusof and Aspinwall, 2000), human resource management (Jameson, 2000), strategy and firm experience (Ahmet, 1993;Liargovas and Skandalis, 2010), and marketing strategy development (Morgan et al, 2003). These organizational business performance factors are strengths if the firm performs them better and weaknesses if the firm performs them worse than competitors.…”

Section: Organization Business Performance Factorsmentioning

confidence: 99%

Marketing activities as critical success factors: The case of seed producer cooperatives in Ethiopia

Sisay¹,

Verhees²,

Trijp³

2017

Afr. J. Bus. Manage.

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The purpose of this study is to identify the specific marketing activities that contribute most to the performance improvement of seed producer cooperatives (SPCs) in Ethiopia. Both quantitative and qualitative procedures were adopted to extract information from knowledgeable and experienced experts using structured questionnaires. Results indicate that clear differences exist between Ethiopian SPCs in their intensity and quality of execution of marketing activities, indicating that these activities are managed and controlled by SPCs themselves. However, the similarity in patterns of intensity and quality of execution of marketing activities shows that these effects cannot be disentangled in the Ethiopian SPCs context. Ethiopian SPCs performed well on marketing activities related to interfunctional coordination, but poorly on activities associated with competitor orientation. SPCs are likely to perform better when they use a variety of marketing activities including quality control of product (seed), product differentiation, managing customer and supplier relationships, responding to customers and competitors, customer and competitor assessment, leadership, integration of activities, and interconnections among committees and members. Hence, to provide value to customers SPCs need to have resources and the capabilities to coordinate these resources in order to execute marketing activities efficiently and effectively.

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“…The entrepreneurs who possess such characteristics tend to be more successful since they can be considered to have all the needed strengths to face most of the challenges that arise. Several studies indicated the significant and positive relationship between entrepreneurs' characteristics and performance (Kotey & Meredith, 1997;Hankinson, 2000;Rahman, 2001;Frese et al, 2002;Wijewardena et al, 2008;McClelland, 1987;Othman Aman & Md. Nor, 2011;MohaAsri, 1997;Benzing et al, 2009;Rose et al, 2006;Sebora et al, 2009).…”

Section: H3: the Religious Value Is Positively Related To Success Of mentioning

confidence: 99%

An Empirical Evidence from Malaysia: What Makes the Muslim Entrepreneurs Succeed?

Fatimah-Salwa¹,

Mohamad-Azahari²,

Joni-Tamkin³

2013

IJEF

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The objectives of this study are of two fold, first: to examine the profile of successful Muslim entrepreneurs and the information of their entrepreneurial activities, second: to examine the associated factors influencing their success. The successful Muslim entrepreneurs who are beneficiaries of the micro-credit financing from Amanah Ikhtiar Malaysia (AIM) particularly in Manjung Branch, Perak have been selected as the sample of this study. Only those who have been running their businesses for at least 10 years are selected. The data were collected using a self administered questionnaire. The non-financial performance indicators are used to represent the success factors while the following four factors are considered as independent variables: the source of capital, cultural environment, religious values and characteristics of entrepreneurs. The regression analysis was taken place to discover the existence of any relationship after the factor analysis was carried out. The result of the regression analysis thus indicated a significant relationship for all the factors with the exception of social environment in relation to the non-financial performance. Based on the result, some recommendations were proposed together with the limitation of the study which provides opportunity for further research.

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Total quality management practices and business outcome: Evidence from small and medium enterprises in Western Australia

Cited by 80 publications

References 12 publications

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

The mediating role of total quality management between entrepreneurial orientation and SMEs export performance

Marketing activities as critical success factors: The case of seed producer cooperatives in Ethiopia

An Empirical Evidence from Malaysia: What Makes the Muslim Entrepreneurs Succeed?

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