Total Quality Management of Information System for Quality Assessment of Pesantren Using Fuzzy-SERVQUAL

Faizah, Arbiati; Syafei, Wahyul Amien; Isnanto, R. Rizal

doi:10.1051/e3sconf/20183110011

Cited by 3 publications

(3 citation statements)

References 6 publications

(5 reference statements)

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“…In this Questionnaire, several questions are developed using five servqual dimensions: reliability, responsiveness, assurance, empathy, and tangible [21]. The distribution of this first Questionnaire is carried out to see whether consumers can understand the statements in the Questionnaire, and it aims to see the data's validity level [22].…”

Section: B Questionnairementioning

confidence: 99%

A Decision Support System for Evaluation Service Quality by Fuzzy SERVQUAL: A Case Study of a Modern Riteil

Ayu,

Sri Yani

2023

JURIT

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This research was conducted in a retail store in the city of Semarang. The main focus was to measure the quality of service against consumer perceptions and expectations of the retail rate. This study analyses the factors influencing consumer perception and how to design services to match consumer expectations. The population in this study is consumers who shop. The method used in this study is the Fuzzy Servqual method. Based on the results of processing and analysis, it is known that the dimensions that have the highest gap value are the Assurance dimension (-1.5175), while the tangibles dimension (-1.37), reliability (-0.318), responsiveness (-0.176) and empathy (0.315). From the result of the gap value, the empathy dimension is very satisfying, and customers feel comfortable with employee service, friendliness, and assistance with product info at retail. The assurance dimension is a dimension that must be improved by improving the state of the room, temperature, and lighting and providing a safe area for retail protesters.

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Section: B Questionnairementioning

confidence: 99%

A Decision Support System for Evaluation Service Quality by Fuzzy SERVQUAL: A Case Study of a Modern Riteil

Ayu,

Sri Yani

2023

JURIT

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“…There are a number of studies that try to photograph the quality of Islamic boarding schools in Indonesia, including the quality management of Islamic boarding schools studied by Faizah et al (2018), which yielded exciting findings about service quality in Islamic boarding schools as measured by using a combination approach to integrated quality management. Moreover, Fuzzy-SERVQUAL is based on five dimensions: tangible, reliability, responsiveness, assurance, and empathy.…”

Section: Introductionmentioning

confidence: 99%

Development of Internal Quality Assurance System Model for Pesantren Using the 2020 Education Unit Accreditation Instrument

Lathifah

Setyaningsih

Wulandari

2022

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This study aims to analyze and understand the Development of pesantren (Islamic Boarding School's) Internal Quality Assurance System (SPMI) Model Based on the Education Unit Accreditation Instrument (IASP) 2020. This study uses a Research and Development (R&D) approach. The data collection technique is done through interviews, observation and documentation. While the data analysis was carried out in a circular manner, starting from data collection, data reduction and drawing conclusions. The results show that pesantren Internal Quality Assurance System (SPMI) Model which refers to the Education Unit Accreditation Instrument (IASP) 2020 was developed with a quality scheme in four main areas: firstly, the quality of graduates, secondly, the quality of the process, thirdly, the quality of minimum standard achievements, and fourthly, the quality of management. (Islamic boarding school management).

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“…Next, some efforts of pesantren regarding giving QAS are improving Astrid (Wiwaha, 2012), the curriculum and the teaching method, and the workshop and the facilities (Husnussaadah, 2020). Another research proposed a model to assess quality service by combining TQM and the Fuzzy method of service quality (SERVQUAL) (Faizah et al, 2018).…”

Section: Introductionmentioning

confidence: 99%

Exploring Internal Quality Assurance System for Pesantren in Indonesia

2022

JHETP

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Quality assurance can be revealed with a system process of an institution starting from the input, knowledge standards, achievement, and assessment oriented to pesantren development. Indonesian government set the QAS for the public school and promoted pesantren to set their own QAS. This study aims to explore possibilities in creating a set of criteria that apply to all kinds of pesantren with their approach characteristics. This study uses library research that studies literature from journals, proceedings, and books. This study revealed that the interconnection of pesantren type with quality assurance approaches makes it possible to create a single instrument of internal QAS. In addition, the four standards become categories of Internal QAS. As a limitation of this study, the researchers recommend identifying each category into several indicators based on the scope.

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Total Quality Management of Information System for Quality Assessment of Pesantren Using Fuzzy-SERVQUAL

Cited by 3 publications

References 6 publications

A Decision Support System for Evaluation Service Quality by Fuzzy SERVQUAL: A Case Study of a Modern Riteil

A Decision Support System for Evaluation Service Quality by Fuzzy SERVQUAL: A Case Study of a Modern Riteil

Development of Internal Quality Assurance System Model for Pesantren Using the 2020 Education Unit Accreditation Instrument

Exploring Internal Quality Assurance System for Pesantren in Indonesia

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