Total quality management in the supply chain: What is its impact on performance?

Impact of Supply Chain Management on the Relationship between Enterprise Resource Planning System and Organizational Performance

“…The employment of SCM provides suppliers and customers with closer coordination and configuration opportunities of business process to increase the availability of the products in an effective and efficient atmosphere (Forker, Mendez, & Hershauer, 1997). One of the most important effects of a successful SCM implementation is the improvement of the relationship between upstream suppliers and downstream customers, ultimately resulting in customers' satisfaction and optimal organizational performance of the company.…”

Supply chain integration, quality management and firm performance of pork processing industry in China

“…For example, Forker et al (1997) concluded that suppliers quality management, role of the quality departments, training, quality data and reporting and product/service design are practices that resulted in positive performance. Ulusoy (2003) investigated operational performance in terms of logistics, supplier relations, customer relations, and production in a survey of manufacturing firms in Turkey, and concluded that the closer a company is to the best practices in the industry, the more likely it is for that company to achieve higher business performance.…”

A guide for supply chain integration in SMEs

“…One of the fundamental aspects involved in accomplishing SCM is to achieve supply chain integration (SCI) (Forker et al 1997), which consists in aligning and coordinating the resources, decisions, methods, business processes and employees of the different stakeholders in the supply chain to improve their ability to work together in a continuous improvement process (Chalmeta and Grangel 2003).…”