Total quality management: An idea whose time has come

Masters, F K; Schmele, June A.

doi:10.1097/00001786-199107000-00003

Cited by 11 publications

(6 citation statements)

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“…The philosophy of both TQM and SCQM is based on prevention not detection. However, in TQM, the belief is 'Doing thing right' (Masters and Schmele, 1991), while SCQM focuses on 'Doing the right thing right first time'. TQM attempts to improve the existing processes, while in SCQM the emphasis is on redesigning processes in a way that make it possible to deliver high quality outcomes.…”

Section: Timementioning

confidence: 99%

Towards a theory of quality management: an integration of strategic management, quality management and project management

Mosadeghrad

2012

IJMOM

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Despite the potential benefits of TQM, its application in healthcare organisations encountered difficulties. The main purpose of this study is to develop a model of quality management for healthcare organisations. Thirty quality management experts were approached by using a Delphi method to specify the components of an appropriate quality management model. The core research led to the development of a context-specific model of quality management for healthcare organisations. It includes creating the organisation's long-term quality goals and objectives related to employees, customers, suppliers, society and organisation, developing strategies and action plans to achieve these objectives, providing the necessary education and training, adopting cultural change, and then allocating resources to implement the action plans.

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Section: Timementioning

confidence: 99%

Towards a theory of quality management: an integration of strategic management, quality management and project management

Mosadeghrad

2012

IJMOM

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“…Many hospitals are adopting the Total Quality Management (TQM) approach to improving care and services. The TQM philosophy is based on doing things right from the very first time, while constantly trying to improve and to keep customers satisfied ( Masters & Schmele 1991). The decision to implement TQM led a group of Nurse Managers at a hospital in Montreal to look closely at client‐focused care.…”

Section: Introductionmentioning

confidence: 99%

Perceptions of care and services by the clients and families: a personal experience

Wallace

Robertson

Millar

et al. 1999

Journal of Advanced Nursing

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This study was initiated in response to a provincial mental health policy emphasizing the primacy of the person and the hospital's decision to adopt total quality management. The objective of the project was to learn more about how clients and families viewed the care and services received during a psychiatric admission. Their perceptions were elicited through seven focus groups including multiple admission (3) clients and families of single and multiple admission clients (2 each). Group sessions were tape-recorded, transcribed and analysed for themes. Three major themes were identified: quantity and quality of care, individuality and partnership. Both positive and negative comments were made within each of these themes, but two major areas for improvement were continuity of care and the environment. The findings are being used to change practices within the Department of Psychiatry.

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“…In more recent years, criticisms have been made of the traditional QA approach adopted by nurses in health care facilities (Masters & Schmele 1991;Bull 1994;Gillies 1994;Larrabee 1995;Schmele 1996). A major limitation of QA programs is that they direct staff to inspect and repair rather than prevent, innovate, and develop personnel (Schroeder 1988).…”

Section: Quality Assurance In Health Carementioning

confidence: 99%