Total Interpretive Structural Modeling of Emotional Intelligence at Workplace

Abstract

In today's competitive scenario, the increasing work stress and responsibilities demand efficient management of emotions while dealing with others at workplace. The concept of emotional intelligence (EI) of employees is hence gaining critical importance in maintaining effective workplace relationships and increased performance. To gain a deeper insight about the concept of EI, it becomes important to understand the major variables that influence it and their mutual interplay for enhancement of employee EI. Based on literature inputs and expert views, eight most important variables influencing emotional intelligence have been identified and a hierarchical model has been developed. The approach of TISM (Total Interpretive Structural Modelling) has been used to conceptualize the model which provides a practical structure of variables of emotional intelligence that can aid in decision making processes for performance management. The paper is a significant leap towards understanding the strategic structure of emotional intelligence of employees at workplace.