Topic Sentiment Using Logistic Regression and Latent Dirichlet Allocation as a Customer Satisfaction Analysis Model
Puji Winar Cahyo,
Ulfi Saidata Aesyi,
Bagas Dwi Santosa
Abstract:Buying and selling goods now is more interesting through e-commerce or marketplaces because of the ease of carrying out online transactions. Each transaction usually generates a response from the customer. The transaction response on the Shopee platform is still in paragraph form and needs to be more specific. Therefore, this research aims to build a model analysis of customer satisfaction using the best algorithm between support vector machine (SVM), random forest, and logistic regression. This research metho… Show more
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